Host/Hostess - Ladd's Tavern

6 days ago


Far Hills, New Jersey, United States Montage International Full time
Job Summary

The Host position is a key role in providing exceptional guest experiences at Montage International. As a Host, you will be the first point of contact for guests, setting the tone for their visit. Your primary responsibility will be to greet and assist guests in a positive, welcoming, and professional manner.

Key Responsibilities
  • Anticipate and respond to guests' needs with a sense of urgency
  • Maintain a proactive approach to solving any guest's questions or problems
  • Bid farewell to guests, using their name when known, and encourage them to return to the establishment
  • Consistently follow Food & Beverage sequence of service utilizing all proper procedures standardized by venue managers and chefs
  • Assist in providing analytical support and decision-making tools to leadership team to help exceed desired business results
  • Work as a team and effectively communicate with management, chef, and service staff to fulfill and address any issues or needs requested by guests and/or other Associates
  • Greet and seat guests and control the flow of guests coming into the restaurant, bar, and lounge while under pressure
  • Answer telephones and direct calls where necessary
  • Oversee daily restaurant reservations, pre-assign seating where necessary, and communicate with management, service staff, and chefs and special guest needs, requests, and VIPS
Requirements
  • Previous hotel or restaurant experience preferred
  • Strong communication skills and ability to multi-task required
  • Ability to read and write in English proficiently
  • Ability to follow directions well, make quick decisions, and keep organized while under pressure
  • Previous exposure to high-volume restaurant environment preferred
  • Basic computer skills and experience with computer-based reservations systems preferred
  • Ability to operate a multi-line telephone
  • Positive attitude, self-motivated, polite, energetic, and a willing learner
Physical Requirements

Must be able to bend, stoop, squat, and stretch to fulfill tasks. Must be physically able to lift and carry heavy trays and equipment as well as delicate china and glassware. Up to 50 lbs. Also, you must be physically able to walk without assistance on various surfaces for an extended period of time. This position requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.

Montage International is an equal opportunity employer and maintains a drug-free workplace. We perform pre-employment substance abuse testing.



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