Technical Deployment Specialist

3 days ago


St Louis, Missouri, United States Mashgin Inc Full time
About Mashgin

Mashgin is a pioneering company that has successfully developed an innovative point-of-sale experience utilizing computer vision and AI to expedite checkout processes. Our mission revolves around eliminating checkout lines, enabling people to focus on their lives.
Our kiosks are currently operational in thousands of locations worldwide, ranging from major sports stadiums to convenience stores, college campuses, and corporate cafeterias. As a series B startup with 10 years of growth, we're already profitable and continue to expand our horizons.
We prioritize autonomy, relentless customer satisfaction, respect, and fun within our culture.

Job Description

This remote, intermediate-level position involves the deployment and installation of our technology and hardware across the country, coupled with handling customer support tickets and calls. You will play a pivotal role in ensuring projects are completed on time and that our customers achieve success with Mashgin. Excellent technical ability, communication skills, and problem-solving expertise are crucial for this role. You will collaborate directly with product engineers, as well as users, customers, and their clients.
This role requires you to be based in the greater St. Louis area.

Responsibilities
  • Traveling nationwide to launch new locations and assist customers (50-75% travel expected).
  • Diagnostics and troubleshooting issues remotely and in the field after developing a deep understanding of our product.
  • Respond to customer escalations and inquiries, seeking assistance from partners when necessary.
  • Maintain subject-matter expert knowledge of deployment systems and software.
  • Install kiosks to ensure customers and clients are set up for success.
  • Plan and prepare for deployments.
  • Field customer service and support requests via texts, emails, phone calls, video calls, and in-person interactions.
Requirements
  • Bachelor's Degree or equivalent experience.
  • Ability and willingness to travel frequently.
  • Self-starter who can accomplish tasks without significant assistance.
  • Relentless resourcefulness, always thinking outside the box to solve complex problems.
  • Strong communication skills.
  • Ability to lift 50 pounds or more.
Preferred Qualifications
  • Prior IT or tech repair experience.
  • Strong technical ability: comfortable installing drivers, diagnosing system issues, and building PCs using off-the-shelf components.
What We Offer
  • An opportunity to work with a small, multidisciplinary team with potential for groundbreaking contributions in various industries.
  • Excellent health, dental, and vision insurance for you and your dependents.
  • 401k plan.
  • Flexible PTO policy.
  • Competitive salary in a rapidly scaling company.
  • Pet insurance for your fur babies.
  • Voluntary life insurance plan.


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