Medical Office Assistant
1 week ago
At UnitedHealth Group, we're committed to helping people live healthier lives and making the health system work better for everyone. We believe that everyone deserves the opportunity to live their healthiest life, regardless of their background or circumstances.
We're seeking a friendly, patient-focused, and detail-oriented Practice Assistant to join our team at Bedford Hills Pediatrics, part of Optum. As a Practice Assistant, you'll play a critical role in supporting the care team to deliver excellent customer service and adhere to Lean processes to meet financial, clinical, and service goals.
Responsibilities:- Obtain accurate and updated patient information, including name, address, and insurance details
- Perform insurance verification on the date of service
- Obtain patient signatures for required documents
- File and maintain medical records
- Confirm and schedule appointments
- Follow the Cash Security policy and procedures according to Optum Medical guidelines
- Perform referral documentation promptly
- Perform certain follow-up services for patients in a prompt and courteous manner, such as scheduling specialist appointments
- Adhere to the standards identified via Sparq regarding Optum Employee Policies
- Work cohesively with fellow employees to achieve specific team goals
- Assure the continuity of care through scheduling and tracking systems
- Provide effective communication to patient/family team members and other healthcare professionals
- High School Diploma/GED (or higher)
- 1+ years of customer service or healthcare-related experience
- Intermediate computer proficiency (multi-tasking through multiple applications, including Microsoft Outlook, Excel, and Word)
- Paid Time Off, which you start to accrue with your first pay period, plus 8 Paid Holidays
- Medical Plan options, along with participation in a Health Spending Account or a Health Savings Account
- Dental, Vision, Life & AD&D Insurance, along with Short-term disability and Long-term Disability coverage
- 401(k) Savings Plan, Employee Stock Purchase Plan
- Education Reimbursement
- Employee Discounts
- Employee Assistance Program
- Employee Referral Bonus Program
- Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
We're committed to creating a diverse and inclusive work environment that reflects the communities we serve. We're an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
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