Guest Services Representative
7 hours ago
Live Nation Entertainment is a leading live entertainment and eCommerce company, comprised of four market leaders: Ticketmaster, Live Nation Concerts, Front Line Management Group, and Live Nation Network. As the largest producer of live music concerts, Live Nation Concerts operates over 45 venues across the United States.
Job Responsibilities:- Deliver exceptional customer service to maintain customer loyalty and resolve customer concerns through analysis and effective resolution.
- Adapt to customer needs, ensuring they are understood and appropriate action is taken to meet and exceed their expectations.
- Solicit sales of new or additional services or products, and provide information about products or services to customers.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as action taken.
- Refer unresolved customer grievances to designated departments for further investigation.
- Assist guests with any questions or needs.
- High School Diploma or equivalent.
- At least 2 years in Customer Service and communications.
- Strong strategic thinking and creative problem-solving skills.
- Excellent verbal, written, and interpersonal communication skills.
- Acute sense of judgment, tact, and diplomacy.
- A strong sense of teamwork and ability to execute programs.
- Excellent verbal and written communication skills.
- Position requires constant walking, climbing stairs, lifting, and carrying 50 lbs+ and occasional sitting.
Live Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. We may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting, and search firms.
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