Dispatch Team Lead
21 hours ago
We are seeking a seasoned Call Center Supervisor to lead our dispatching team and ensure seamless customer interactions. As a key member of our team, you will be responsible for managing incoming client calls, dispatching service calls to field technicians, and optimizing scheduling processes to maximize efficiency and customer satisfaction.
Responsibilities- Manage incoming client calls and respond to their inquiries in a professional and courteous manner
- Dispatch service calls to field technicians and ensure timely arrival
- Schedule appointments and reschedule as necessary to meet customer needs
- Forecast days and weeks ahead to maintain optimal scheduling efficiency
- Experience in SAGE software
- Able to work weekends and evenings
- Computer proficiency
- Dispatcher/Call Center experience preferred
- ServiceTitan working knowledge preferred
As a Call Center Supervisor at Elmer's Home Services, you can expect a competitive salary of $48,000-$55,000 per year, depending on experience and performance. In addition to a competitive salary, we offer awesome benefits, including better-than-average employer contributions on medical, dental, and vision insurance. Our epic work culture and opportunities for professional growth make us an attractive employer in the industry.
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Plumbing Dispatcher Specialist
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