Healthcare Intake Specialist

3 weeks ago

Arizona City, Arizona, United States CenterWell Primary Care Full time
About the Role

We are seeking a skilled Healthcare Intake Specialist to join our team at CenterWell Primary Care. As a key member of our home health care team, you will play a vital role in ensuring seamless patient transitions and delivering exceptional care.

Key Responsibilities
  • Respond to incoming calls from referral sources and patients, gathering information to identify patient needs and determine our ability to meet them.
  • Record call outcomes, make follow-up calls as necessary, and identify alternative community resources when solutions are not available.
  • Perform initial telephone screenings to determine patients' appropriateness for home care services, advising branch staff of patient acceptance and providing relevant information for a smooth transition.
  • Contact referral sources to advise of referral status and provide information to our clinical team.
  • Identify potential payer sources, verify benefits, negotiate rates, and obtain initial authorizations and frequency of visits from case managers.
  • Monitor and track referral sources' satisfaction levels, communicating customer service issues to up-line Intake and branch staff as needed.
Requirements
  • High School Diploma or equivalent
  • Minimum of three years healthcare delivery or related business experience
  • Strong knowledge of medical terminology and customer service focus
  • Knowledge of insurance reimbursement process
  • Effective data entry and word processing, problem-solving, human relations, and oral/written communications skills
About Us

CenterWell Primary Care specializes in personalized, comprehensive home care for patients managing chronic conditions or recovering from injury, illness, surgery, or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers working together to help patients rehabilitate, recover, and regain their independence.

Benefits

As a valued member of our team, you will enjoy a range of benefits, including paid time off, 401(k) retirement savings plan, employee assistance program, business travel, and accident insurance.

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