Quality Assurance Team Lead

6 days ago


Jacksonville, Florida, United States Paul Davis Full time
Position Summary

Paul Davis Restoration, Inc. is a national franchise organization providing emergency services, restoration, and reconstruction for residential and commercial properties affected by water, fire, mold, storm, and other disasters. With over 320 franchises across the US and Canada, the Paul Davis Network offers a comprehensive range of solutions for property owners and managers.

Key Responsibilities:
  • Lead quality assurance efforts to ensure exceptional customer service and property restoration outcomes.
  • Collaborate with franchise owners and operations teams to develop and implement disaster recovery strategies.
  • Manage property damage restoration projects from initial assessment to completion, ensuring timely and cost-effective solutions.
  • Develop and maintain relationships with key stakeholders, including property owners, insurance providers, and emergency services partners.

Requirements:
  • Proven experience in property damage restoration, emergency services, or a related field.
  • Strong leadership and project management skills, with the ability to motivate and guide teams.
  • Excellent communication and problem-solving skills, with a focus on customer satisfaction and property restoration outcomes.


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