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Quality Assurance Team Lead
2 months ago
Paul Davis Restoration, Inc. is a national franchise organization that provides emergency services and restoration solutions for residential and commercial properties affected by water, fire, mold, and other disasters. Our network comprises over 320 franchises across the US and Canada, offering a wide range of services to help property owners recover from unexpected events.
About the Role
We are seeking a skilled Quality Assurance Team Manager to oversee the quality of our restoration services. The successful candidate will be responsible for ensuring that our teams meet the highest standards of quality, safety, and customer satisfaction. This is a critical role that requires strong leadership and communication skills, as well as a deep understanding of the restoration industry.
Key Responsibilities
- Develop and implement quality assurance processes to ensure consistency and excellence in our services
- Collaborate with cross-functional teams to identify areas for improvement and implement changes
- Conduct regular site visits to monitor quality and provide feedback to teams
- Analyze data to identify trends and areas for improvement
- Develop and maintain relationships with key stakeholders, including customers and franchise owners
What We Offer
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
Requirements
- Bachelor's degree in a related field (e.g., business, engineering, or construction management)
- Minimum 5 years of experience in a quality assurance or leadership role in the restoration industry
- Strong leadership and communication skills
- Ability to analyze data and identify trends
- Experience with quality assurance processes and procedures
How to Apply
Interested candidates should submit their resume and a cover letter outlining their qualifications and experience. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
