Soccer Training Facility Ambassador

4 weeks ago


Atlanta, Georgia, United States AEG Full time
Job Title: Guest Experience Associate

At TOCA Soccer Training, we are passionate about creating an exceptional experience for our guests. As a Guest Experience Associate, you will play a vital role in ensuring that every guest feels welcome, valued, and leaves with a smile.

Key Responsibilities:
  • Provide exceptional customer service to guests, responding to inquiries and resolving issues in a timely and professional manner.
  • Assist with guest scheduling, reservations, and enrollments, ensuring seamless operational flow.
  • Monitor facility cleanliness and presentation, maintaining high standards of quality and safety.
  • Collaborate with center leadership to track inventory and supplies, ensuring timely and accurate service delivery.
  • Communicate effectively with guests, teammates, and leadership, relaying relevant information and feedback.
Requirements:
  • High school diploma or equivalent.
  • Previous customer service, hospitality, or guest relations experience.
  • Excellent interpersonal and communication skills.
  • Passion for creating an inviting and welcoming environment.
  • Problem-solving skills and ability to remain calm under pressure.
  • Proficiency in basic computer applications.
  • Flexibility to work evenings, weekends, and holidays.
Benefits:
  • Gain valuable work experience in the sports industry.
  • Positive and supportive team culture that values continuous improvement and excellence.

TOCA Soccer Training, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.



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