Quality Assurance Manager

4 days ago

Phoenix, Arizona, United States USAA Full time
About the Role

We are seeking a highly skilled Quality Assurance Manager to join our team at USAA. As a key member of our Bank Financial Crimes department, you will be responsible for developing and implementing quality assurance/control programs to ensure effective and efficient policies, processes, and procedures are aligned and followed.

Key Responsibilities
  • Manage a team responsible for developing and implementing quality assurance/control programs
  • Conduct quality reviews and deliver results to appropriate partners and develop action plans for success
  • Develop employees through regular coaching and feedback that leads to improved results
  • Ensure employees understand how the tasks they perform help mitigate risk and protect the brand and reputation of USAA
  • Plan, develop, implement, and monitor all Quality and Affiliate evaluation processes and procedures as well as specialty evaluation requests, ad-hoc studies, and projects
  • Manage, support, and calibrate to deliver evaluation results and analysis to various partners and internal/external customers
  • Provide recommendations to process and product owners for improvements based on industry best practices and regulatory/compliance standards
  • Identify opportunities to automate/streamline quality and compliance efforts
Requirements
  • Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree
  • 6 years of progressive related experience in a quality assurance, control role within a financial services industry, combined with customer service, operations, or processing experience in relevant industry
  • 2 years of direct team lead, supervisory, or management experience
  • Strong communication skills with demonstrated ability to deliver presentations and communicate information in a way that is easily understood by varying audiences
  • Advanced understanding of the quality assurance subject area and demonstrated application of knowledge, skills, and abilities towards work products and deliverables
  • Knowledge of federal laws, rules, regulations, and applicable guidance to include: UDAAP, TILA/REG Z, BSA/AML, Reg P, Reg E, Reg CC, OCC Heightened Standards
What We Offer

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

The salary range for this position is: $89,990 - $167,000. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors

At USAA, our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental, and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.

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