Night Auditor

4 days ago

Farmington, Michigan, United States Residence Inn Detroit Farmington Hills Full time
About Us

At Residence Inn Detroit Farmington Hills, we prioritize our employees and strive to create a supportive and inclusive work environment that fosters growth, development, and well-being. Our commitment to a People First culture is reflected in our approach to employee development, benefits, and relationships. We offer a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks like on-site wellness programs, local discounts, and employee rates on hotel stays. We are dedicated to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Job Summary

We are seeking a highly motivated and detail-oriented individual to join our Front Desk team as a Night Auditor. The ideal candidate will use their engaging personality to create a memorable first impression for our guests, while checking in, registering guests, and providing exceptional customer service. This role serves the key hours where service is of utmost importance, typically from 11pm to 7am. If you are a detail-oriented person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to WOW people, we want you to join our team.

Responsibilities
  • Help guests discover their Wanderlust experience
  • Provide exceptional customer service by being engaging and taking sincere interest
  • Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
  • Help to resolve problems and WOW guests through recovery when things aren't quite right
  • Promote and sell special hotel programs
  • Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information
  • Be knowledgeable of all emergency procedures and policies
  • Maintain house bank
  • Generate, Print and distribute daily and weekly reports
  • Ensure the Night Audit procedures are followed with great attention to detail
  • Communicate all pertinent information to manager on duty
  • Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds
  • Assist other departments as needed
Requirements
  • Prior Hotel experience a plus
  • Customer Service experience a plus
  • Reliable
  • Trustworthy
  • Minimum supervision

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