IT Services Technician
3 days ago
The IT Services Technician plays a vital role in ensuring the smooth operation of BIGGBY COFFEE Home Office's technology infrastructure. This position requires a strong understanding of hardware and software systems, as well as excellent troubleshooting and problem-solving skills.
Key Responsibilities:
- Providing technical support to BIGGBY COFFEE Home Office employees and stores
- Troubleshooting hardware and software issues
- Configuring and maintaining network and system infrastructure
- Preparing and shipping equipment to stores
Requirements:
- High school diploma and technical training required
- Associate's degree in IT or equivalent job training preferred
- Minimum 1 year of experience providing technical support in a professional setting
Preferred Qualifications:
- A+ certification
- Net+ certification
Work Environment:
The IT Services Technician will work in a fast-paced office environment, with occasional travel to BIGGBY COFFEE Home Office in East Lansing, MI.
Benefits:
- 5 days of vacation days as a new hire
- 12 PTO days, 2 Floating Holidays, and 3 Volunteer Days per calendar year
- 13 Company-Paid holidays per year
- A paid sabbatical after every 5 years of employment
- Family Care Plan (maternity/paternity)
- Bereavement days
- ST/LT disability, 401K w/ employer match (up to 4%), $100,000 company-paid life insurance, and medical, dental, & vision insurance
Company Overview:
At BIGGBY COFFEE, we are committed to supporting people in building a life they love. We are a 100% franchise company that has grown to almost 400 locations in 13 states since we started in 1995.
Core Values:
- Love Unconditionally
- Embrace Growth
- Live Consciously
- Have Courage
- Kick-Ass
Equal Opportunity Employer:
BIGGBY COFFEE is an Equal Opportunity Employer. We encourage and welcome all applicants, regardless of their backgrounds, beliefs, or identities.
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