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Operations Director

2 months ago

Birmingham, Alabama, United States SMS Holdings Full time
About the Role

We are seeking a highly skilled and experienced Operations Director to join our team at SMS Holdings. As a key member of our management team, you will be responsible for overseeing the daily operations of our Ambassador Program, ensuring seamless execution and exceptional customer service.

Key Responsibilities
  • Program Management: Develop and implement effective strategies to drive program growth, improve customer satisfaction, and enhance team performance.
  • Team Leadership: Lead and manage a team of Ambassadors, providing guidance, coaching, and training to ensure they have the skills and knowledge needed to excel in their roles.
  • Operational Oversight: Monitor and control program operations, identifying areas for improvement and implementing changes to optimize efficiency and effectiveness.
  • Customer Service: Ensure that all customer interactions are handled in a professional and courteous manner, resolving issues promptly and efficiently.
  • Reporting and Analysis: Develop and maintain accurate reports on program performance, providing insights and recommendations to inform business decisions.
Requirements
  • Experience: 5-7 years of experience in a management role, with a proven track record of success in program management, team leadership, and customer service.
  • Skills: Strong leadership and communication skills, with the ability to motivate and inspire teams to achieve exceptional results. Proficient in program management, customer service, and data analysis.
  • Education: Bachelor's degree in Business Administration, Management, or a related field.
What We Offer
  • Competitive Salary: A competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) retirement plan, and paid time off.
  • Opportunities for Growth: Opportunities for professional growth and development, including training, mentorship, and career advancement.
  • Collaborative Work Environment: A collaborative and dynamic work environment, with a team of professionals who are passionate about delivering exceptional customer service.