Studio Crew Member
4 weeks ago
We are seeking a highly motivated and service-oriented individual to join our La Jolla studio team as a Studio Crew Member. As a key member of our front desk team, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our clients.
Key Responsibilities- Provide high-level customer service and hospitality to clients
- Assist the Studio Management in daily studio tasks and projects
- Maintain a positive attitude and take initiative
- Support SoulCycle instructors to ensure a successful class check-in process
- Work collaboratively with all SoulCycle staff members to ensure efficiency and camaraderie
- Assist with the training and coaching of new hires for the front desk staff team
- Maintain product knowledge for all studio retail operations
- Maintain the distinct SoulCycle aesthetic, appearance, atmosphere, and culture
- Perform studio cleaning and prepping, including cleaning of exercise equipment, floors, and mirrors
- Common area cleaning, including front desk, lockers, retail shelves, office, and hallways
- Bathroom and changing room cleaning
- Must have customer service experience
- Must be able to prioritize and multi-task within a fast-paced environment
- Must be willing to initiate tasks and perform duties without direction
- Must have excellent communication skills and be able to work with a wide range of personalities
- Must have outstanding customer service and problem-solving skills
- Must have a positive, can-do attitude
- Must have friendly and professional phone and email etiquette
- Must have superior organizational skills
- Must be able to work in a fast-paced environment
- Must be able to kneel, bend, reach, climb, and stand for long durations of time
- Must be able to lift/carry a maximum of 30lbs
Pay Transparency - $16.30/Hourly
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