Technical Operations and Release Manager
1 week ago
Easy Dynamics is seeking a highly skilled Technical Operations and Release Manager to join our team. As a key member of our operations team, you will be responsible for managing and providing successful release and operational delivery support services of supported infrastructure and systems.
Key Responsibilities:
- Manage day-to-day operations in support of digital identity, credential, and access management (ICAM) infrastructure and application services and technologies to include Microsoft Azure, Entra ID, and SailPoint.
- Follow defined release processes and procedures to ensure the efficient and reliable deployment and testing of updates such as software updates, system patches, etc.
- Understand operations and release management in a large enterprise environment; collaborate with cross-functional IT teams (such as Service Desk) to coordinate intake, triage items, support hand-off, and escalation processes between teams.
- Oversee and manage the prioritization, sequencing, and execution of release activities and resolution of conflicts or dependencies.
- Create documentation to support releases and collaborate with the Communications Manager to clearly document impacts to stakeholders.
- Develop and maintain as-built and release documentation, including release notes, deployment guides, and rollback procedures.
- Monitor service performance and stability in production environments, identifying and addressing any issues or bottlenecks.
- Conduct business analysis and develop Standard Operating Procedures and knowledge base articles in support of contract services.
- Lead post-release activities, such as monitoring for issues, conducting root cause analysis, and implementing corrective actions and process improvement.
- Manage in a hybrid environment leveraging traditional methods while modernizing to CI/CD based in an infrastructure as Code (IaC) environment.
- Conduct technical operational changes in adherence to change management processes for internal and production changes.
- Manage day-to-day operations of ICAM system operations, infrastructure, and compliance personnel.
- Meet the operational SLA metrics including timely response to user requests through email and ITSM tools.
- Provide consistent and accurate status reports in support of Program and Operational objectives.
- Communicate clearly and concisely to all levels of management, including government leadership.
Requirements:
- 8-10 years of experience independently managing IT operations and release management activities.
- 5 years of experience working directly with federal or business clients advising on program, process, and IT improvements.
- Strong verbal and written communications skills and ability to work independently.
- Experience working with Agile methods and tools.
- Experience with digital identity and access management services.
- Experience with operations automation and monitoring tools.
- Experience with Entra ID.
- Experience with Powershell.
- Experience with ITSM tools such as ServiceNow.
- Experience with SailPoint a plus.
- Bachelor's degree in a relevant discipline.
- Preferred: Industry certifications including ITIL, CISSP, Azure, DevOps etc.
- US Citizenship required
- Ability to obtain a U.S. Government clearance
Salary Range: $135,000 - $160,000
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