Senior Facilities Program Manager

2 weeks ago

Seattle, Washington, United States Downtown Emergency Service Center Full time
Job Title: Senior Facilities Program Manager

At Downtown Emergency Service Center, we are seeking a highly skilled and experienced Senior Facilities Program Manager to oversee the maintenance and building operations of our commercial and residential facilities. The successful candidate will be responsible for ensuring a safe, sanitary, and positive living and working environment for our clients and staff.

Key Responsibilities:
  • Oversee the Facilities Team to ensure high-quality repair, maintenance, and janitorial services in all DESC facilities.
  • Provide leadership to the Facilities Supervision team and staff, including one-on-one supervision, team meetings, and management of team meeting agendas, meeting notes, and action items.
  • Create trend data for tracking department metrics, including extrapolation of data from Bugzilla, Chasers, and Abila for production metric analysis.
  • Manage, create, and oversee the creation of and implementation of Department protocols to ensure even Team performance and conformance with agency needs.
  • Cultivate a culture within the Department of safety, timeliness, and collaboration with other Departments.
  • Provide leadership for the Facilities Team via supervision and evaluation of the Facilities Manager and other Facilities Supervisor positions.
  • Lead communication of status of repair work with relevant project managers or other relevant DESC Senior Staff.
  • Oversee development and maintenance of records for each facility and track work completed.
  • Provide oversight for periodic use of outside contractors, obtains bids when necessary, and ensure that work called for in any maintenance contract is completed and adequate.
  • Oversight of systemic supply process to ensure compliance with Federal, State, and County procurement requirements.
  • Develop and maintain Department-wide preventative maintenance schedules for each facility.
  • Work with Facilities Team and other relevant DESC staff to ensure completion of necessary work as required by DESC contracts, inspections, and federal, state, or local regulations.
Requirements:
  • 5-10 years' experience in affordable housing, including leadership roles in Facilities or other relevant positions.
  • 1 year of supervisory experience, including supervision of other managers.
  • General Construction knowledge and ability to read blueprints, spec/cut sheets, and schematic diagrams.
  • High proficiency with databases, Excel spreadsheets, and web-based applications.
  • Familiarity of major building systems, including mechanical, plumbing, electrical, building envelope, and structural.
  • Familiarity of 110, 277, and 480-volt electrical systems. General knowledge of low-voltage systems, such as DDC control, fire alarm, and security.
  • Strong communication and collaboration, sound judgment, and proven initiative.
  • Excellent trouble-shooting and diagnostic skills; ability to define problems and resolve them quickly.
  • Insurable driving record, current Washington state driver's license, and ability to drive agency vehicles, including 15-passenger vans.
  • Ability to work flexible hours as required by program and staffing needs, including periodic evenings and weekends.
  • Ability to communicate and work effectively with people from various backgrounds.
  • Ability to handle a wide range of unpleasant and/or bizarre behavior from clients.
  • Commitment to the philosophy of cooperation and continuity across programs and consideration and respect for clients.

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