Customer Service Operations Manager

2 weeks ago


La Follette, United States Genesis Healthcare LLC Full time
About Cumberland Village

Cumberland Village is a dynamic community that seeks an experienced Guest Service Supervisor to lead its Customer Service team. The ideal candidate will have a proven track record in customer service and hospitality, with the ability to supervise staff and volunteers effectively.

Estimated Salary: $62,400 - $65,600 per year

This full-time position is Monday through Friday, offering a competitive hourly rate of $15.00 - $16.00/hour, plus variable compensation plans, tuition, travel, and wireless service discounts. Additionally, the role comes with employee assistance programs for mental health, financial assistance through the Employee Foundation, and a diverse, equitable, and inclusive workplace.

Job Description

The Guest Service Supervisor will oversee the Customer Service Department, including Recreation - Entertainment, Gift Shop, and Salon Services. Key responsibilities include:

  • Supervising staff and volunteers to ensure exceptional guest experiences
  • Listening to customers, advocating for their quality of life, and meeting their needs
Benefits

The Guest Service Supervisor will enjoy a range of benefits, including:

  • $15.00 - $16.00/hour
  • Variable compensation plans
  • Tuition, travel, and wireless service discounts
  • Employee Assistance Program for mental health
  • Employee Foundation for financial assistance
  • Diverse, Equitable, and Inclusive (DEI) workplace
  • Nursing Student Loan Debt Repayment and Tuition Assistance
  • Health, dental, vision, and company-paid life insurance
  • 401K and paid time off
Qualifications

To be successful in this role, candidates should possess:

  • A Bachelor's degree or higher preferred
  • Two (2) years full-time experience in customer service/hospitality preferred


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