Customer Service Operations Manager
2 weeks ago
Cumberland Village is a dynamic community that seeks an experienced Guest Service Supervisor to lead its Customer Service team. The ideal candidate will have a proven track record in customer service and hospitality, with the ability to supervise staff and volunteers effectively.
Estimated Salary: $62,400 - $65,600 per yearThis full-time position is Monday through Friday, offering a competitive hourly rate of $15.00 - $16.00/hour, plus variable compensation plans, tuition, travel, and wireless service discounts. Additionally, the role comes with employee assistance programs for mental health, financial assistance through the Employee Foundation, and a diverse, equitable, and inclusive workplace.
Job DescriptionThe Guest Service Supervisor will oversee the Customer Service Department, including Recreation - Entertainment, Gift Shop, and Salon Services. Key responsibilities include:
- Supervising staff and volunteers to ensure exceptional guest experiences
- Listening to customers, advocating for their quality of life, and meeting their needs
The Guest Service Supervisor will enjoy a range of benefits, including:
- $15.00 - $16.00/hour
- Variable compensation plans
- Tuition, travel, and wireless service discounts
- Employee Assistance Program for mental health
- Employee Foundation for financial assistance
- Diverse, Equitable, and Inclusive (DEI) workplace
- Nursing Student Loan Debt Repayment and Tuition Assistance
- Health, dental, vision, and company-paid life insurance
- 401K and paid time off
To be successful in this role, candidates should possess:
- A Bachelor's degree or higher preferred
- Two (2) years full-time experience in customer service/hospitality preferred
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