Financial Services Specialist
4 days ago
We are a forward-thinking bank that is dedicated to helping individuals and businesses achieve financial success. Our team is passionate about delivering exceptional customer service and providing innovative solutions to meet our clients' needs.
Estimated Salary RangeThe estimated hourly salary for this position is $20.50, based on the location in Kansas City, Missouri, and the requirements of the role.
Job SummaryThe Remittance Processing Specialist - Wholesale Lockbox will play a critical role in supporting the lockbox remittance processing services at Commerce Bank. This includes expediting the collection and processing of different types of payments and correspondence for our customers and electronic documentation.
Key Responsibilities- Provide excellent customer service by resolving issues in a timely manner
- Serve as the primary liaison between internal clients, Systems Support, Information Technology, and management
- Create and update processing procedure documents to ensure they are accurate and up-to-date
- Review transactions and related documents to verify completeness, accuracy, and conformance to established service levels and policies
- Balance and reconcile deposits to department reports
- Deposit checks based on Image Cash Letter (ICL) totals that balance for file sent to transit
- Perform inventory control and supply ordering
- Lead workflow and ensure that department procedures and quality goals are met
- Process Protected Health Information (PHI) and card payments in compliance with HIPAA, Payment Card Industry (PCI) security standards, and all applicable policies and regulations
- Ability to troubleshoot and escalate system issues to manager as needed
- Ability to serve as a mentor and train team members
- Ability to ask questions, identify opportunities for improvement, offer solutions to complex issues, retain information, and apply details and logic to future situations
- Motivated and organized self-starter with strong attention to detail and ability to manage multiple priorities
- Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills
- Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow aligned with our culture and Core Values
- Advanced level proficiency with Microsoft Word, Excel, Teams, and Outlook
- Manual dexterity and eye-hand coordination
- Ability to lift and move mail trays weighing up to 15 pounds
- Repetitive hand movement
- Ability to stand for up to 8 hours may be required
- Associate's degree in Business Administration or related field, or equivalent combination of education and experience required
- 3+ years of payment processing or related experience in production environment required
- Experience coaching and mentoring team members preferred
We offer a comprehensive benefits package, including employer-sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we provide career development, education assistance, and voluntary supplemental benefits.
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