Business Systems Analyst

20 hours ago


Pittsburgh, Pennsylvania, United States InsideHigherEd Full time
Job Title: Business System Analyst

We are seeking a highly skilled Business System Analyst to join our team at InsideHigherEd. As a Business System Analyst, you will be responsible for providing technical support and expertise to our user community in the utilization of our ERP and CRM related systems.

Key Responsibilities:
  • Consult with end users of business systems to analyze, define, develop and implement user needs for the CRM and related systems.
  • Configure, customize and support CRM applications and Student Success Management systems based on our College plan.
  • Develop the college's e-signature solution; Work with customers to develop digital forms and digital signatures; Assist users with development, testing, and implementation of digital forms and digital signatures.
  • Provide end-user and system administrator training in on-site and remote formats.
  • Write and maintain programming and project documentation based on provided specifications.
  • Understand and use programming and documentation best practices.
Requirements:
  • Bachelor's degree and minimum three years of related experience or an associated degree and five years' experience or a minimum of seven related years' working experience in information technology field in lieu of educational degree.
  • Experience with Enterprise Resource Planning (ERP) system preferred. Experience with Customer Relationship Management (CRM) and Student Success Management (SSMS) systems required.
  • Ability to analyze business processes and identify and implement recommendations for improvements.
  • Experience with e-signature and workflow software; Knowledge of programming procedures and programming languages including Visual Basic, Java script and SQL; Knowledge of IIS and web technologies.
Clearances:

Current criminal record/child abuse clearances will be required if offered the position and in order to be employed at the College.

The three clearances are Pennsylvania Child Abuse History Clearance, Pennsylvania State Police Criminal Records Check, and Federal Bureau of Investigations (FBI) Criminal Background Check.



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