Radio Systems Infrastructure Manager

Job Summary

As a highly skilled Radio Systems Infrastructure Supervisor, you will be responsible for managing and maintaining the County's network, security, and remote access infrastructure. This is an advanced, professional role that requires planning, designing, implementing, and operating various large-scale infrastructure for public safety related two-way radio communications systems, telecommunications, computer systems, and facilities.

Key Responsibilities

Plan, design, implement, maintain, and operate complex public safety communications, telecommunications, and/or computer networking systems
Support, troubleshoot, update, and grant or deny radio communications, telecommunications, and computer system access to resources passing through county public safety radio communications systems, inclusive of site security, fire station alerting, and alpha numeric paging systems
Act as a liaison with county public safety agencies, including testing and troubleshooting system problems; assist with creating/running reports; represent agency on projects related to the regional public safety communication systems
Supervise, assign work, and be responsible for the performance of radio communication support staff, including preparing annual performance reviews, approving leave requests, meeting, and following up on a regular basis to ensure success
Review public safety communication, telecommunication, and computer systems administrative paperwork, end-user requests, and other public safety communications-related work
Integrate and merge several different radio communication, telecommunication, and computer networking technologies to provide a technical solution to the business needs
Manage projects and advise senior management, supervisor, and staff utilizing project management guidelines and standards, project schedules, communication plans, stakeholder updates, project budget, risk mitigation strategies, and corrective solutions
Perform administrative office duties, including the life cycle of communication systems hardware and software, provide procurement require documentation, maintain software licenses, and maintain yearly capital and operating budget
Administer all public safety radio communication system site security and access controls
Administer all public safety radio communication system routers, switches, and databases, including user tables, indexes, views, sequences, triggers, stored procedures, packages, and functions; enforce and maintain database constraints to ensure data integrity; monitor and tune databases for optimal performance and efficiency; develop, automate, monitor, and test database backup and restores processes
Perform as Subject Matter Expert during Emergency Operation Center activations; provide system-level updates as required; support radio communication, telecommunication, and computer systems for public safety regional dispatching services
Perform related work as assigned.

Work Environment

This role involves sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations. There are no unavoidable hazards in this role.

Competencies

This role requires the following competencies:
Tech Savvy: Anticipates and adopts innovations in business-building digital and technology applications. Is an early adopter of new technologies, technical skills, and capabilities that improve performance.
Manages Complexity: Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Looks at complex issues from multiple angles; explores issues to uncover underlying issues and root causes; sees the main consequences and implications of different options.
Cultivates Innovation: Creates new and better ways for the organization to be successful. Constantly looks for new ideas and innovative ways of doing things; makes the effort to get involved in new areas. Offers original ideas and promising new solutions.
Directs Work: Provides direction, delegating, and removing obstacles to get work done. Confirms mutual agreement on accountabilities, fostering strong coordination and minimizing duplicated efforts. Communicates delays or problems early so others can manage their own work schedules effectively.
Plans and Aligns: Plans and prioritizes work to meet commitments aligned with organizational goals. Strengthens alignment and coordination between own work and others', providing well-sequenced activities and exact time frames. Foresees and resolves many potential bottlenecks and delays.
Optimizes Work Processes: Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. Uses metrics and benchmarks to monitor accuracy and quality. Takes steps to make methods productive and efficient. Promptly and effectively addresses process breakdowns.
Ensures Accountability: Holds self and others accountable to meet commitments. Measures and tracks team's and own performance, and helps the team learn from success, failure, and feedback. Adheres to, and enforces, goals, policies, and procedures.
Courage: Steps up to address difficult issues, saying what needs to be said. Is known for expressing views directly and respectfully; communicates what needs to be said. Assumes personal ownership and responsibility when confronted or challenged; shows readiness to learn and to resolve issues.

County Core Values

All Broward County employees strive to demonstrate the County's four core behavioral competencies:
Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
Customer Focus: Building strong customer relationships and delivering customer-centric solutions.
Instills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
Values Differences: Recognizing the value that different perspectives and cultures bring to an organization.

Americans with Disabilities Act (ADA) Compliance

Broward County is an Equal Opportunity Employer committed to inclusion. Broward County is committed to providing equal opportunity and reasonable accommodations to qualified persons with disabilities. We support the hiring of people with disabilities; therefore, if you require assistance due to a disability, please contact the Professional Standards Section in advance at or email to make an accommodation request.

Emergency Management Responsibilities

Note: During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.

County-wide Employee Responsibilities

All Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Employee Code of Ethics, gift, and conflict of interest policies. All Broward County employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials, and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.

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