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Customer Service Representative
2 months ago
We are seeking a highly skilled Customer Service Consultant to join our team at First Supply LLC. As a key member of our sales and service team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities- Promptly respond to customer inquiries and provide accurate information regarding product availability and pricing.
- Identify and propose solutions that benefit all parties involved, and escalate critical issues to the most appropriate personnel.
- Determine and set pricing on products and services as needed to respond to customer requirements while meeting First Supply LLC's profit objectives.
- Recommend products and provide service to customers based on their specific needs.
- Meet customers to demonstrate and explain features of products, and instruct customers in use of products.
- Prepare and present quotations to meet customer needs.
- Accurately enter customer sales orders onto the business system.
- Ensure product orders are shipped in a timeframe to meet customer's needs.
- Obtain accurate information from vendors relating to shipment dates, expected date of delivery, etc. for direct & special orders; and provide to customers to help build or maintain good working relationships.
- Identify and develop profitable new sales opportunities.
- Contact or visit potential customers to evaluate their needs, and promote the sale of products and services.
- Gather competitive information from trends in the industry or marketplace and develop plans for opportunities or problems.
- Identify trends in customer satisfaction or dissatisfaction and make recommendations.
- Identify and make recommendations for change for any unusual or repetitive technical service-related problems with products.
- Stay abreast of product developments, changes in local codes and consumer preferences and notify appropriate personnel for any promotional updates that may be needed.
- Attend sales and product review meetings.
- Attend training programs as required.
- Keep records as required.
- Three years of related experience or equivalent training in trade fields.
- Extensive product knowledge in specialized area, (i.e. Plumbing/HVAC).
- Computer knowledge and skills with the ability to learn First Supply LLC's business system.
- Ability to assess customer needs and provide customer satisfaction.
- Ability to communicate information and ideas effectively with customers by telephone and in person.
- Ability to identify solutions, conclusions or approaches to provide customer satisfaction; and still consider the relative costs and benefits to all involved.
- Satisfactory score on the Wonderlic Personnel Test and/or Caliper Assessment.
- Ability to read, speak, understand, and write English.
- Ability to add, subtract, multiply and divide all units of measure.
- Attendance on a regular and consistent basis.
First Supply LLC is a leading main channel wholesale distributor providing industrial customers and building contractors with an extensive line of products and services. We feature manufacturer product lines in the plumbing, heating, air conditioning, builder, waterworks, pump/well & septic, industrial and municipal markets. Headquartered in Madison, Wisconsin, First Supply has more than 700 employees in 29 operating facilities serving Wisconsin, Minnesota, Iowa, Illinois and Michigan UP. The company has over $100 million in inventory and over $400 million in annual sales.
We are an Equal Opportunity Employer and welcome applications from qualified candidates without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
