Spanish-English Customer Service Teller
2 weeks ago
At Nicolet National Bank, we prioritize community banking, ensuring that our customers' needs are central to our operations. Our Core Values guide our actions, and we are dedicated to delivering exceptional service. Every role within our organization is vital to our success, and we strive to cultivate a workplace where our employees feel appreciated, respected, and supported.
The Teller role involves engaging with customers to facilitate transactions, address inquiries, and promote Nicolet's products and services. You will enhance business for Nicolet by delivering outstanding customer service and directing customers to the appropriate personnel when necessary.
Key Responsibilities:
- Foster and maintain customer relationships by providing friendly greetings and ensuring accurate and prompt service, including cashing checks, processing deposits and withdrawals, managing loan payments, and issuing cashier's checks.
- Organize, balance, and verify cash transactions daily to ensure accuracy and compliance.
- Stay informed about relevant banking regulations and security protocols to mitigate fraud risks and adhere to legal standards.
- Respond to customer inquiries via phone, offering information in line with Nicolet's policies.
- Assist with night depository tasks, including logging deposits and issuing receipts.
- Promote Nicolet's offerings by identifying customer needs and recommending suitable products to enhance account relationships.
- Adhere to Nicolet's policies and maintain necessary controls to ensure compliance with laws and regulations, thereby upholding our commitment to quality.
- Demonstrate an understanding of workplace diversity and collaborate effectively with colleagues from various backgrounds.
- Perform additional duties as assigned.
Qualifications:
- High School diploma or equivalent.
- Minimum of 1 year of cash handling experience.
- Fluency in English and Spanish.
The above information outlines the general nature and level of work expected in this position. It is not intended to be an exhaustive list of all responsibilities and skills required.
Equal Opportunity Employer/Veterans/Disabled
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