Customer Service Representative

4 weeks ago


Fargo, North Dakota, United States Bell Bank Full time
Customer Service Specialist Job Description

**Job Summary:**

The Customer Service Center at Bell Bank provides exceptional personal service to customers in accordance with established policies and procedures. Customer Service Specialists strive to exceed customer expectations with strong problem-solving skills, effective multitasking through computer systems, and ownership of customer issues.

**Key Responsibilities:**

* Answer and reply to customer inquiries in a customer-paced, accurate, and courteous manner, primarily through voice interactions, messaging, and email.

* Be an effective problem solver while researching and investigating requests as needed in accordance with established policies and procedures.

* Multitask through multiple computer systems while maintaining a solution-based mindset and customer focus.

* Work effectively with other departments as necessary for customer inquiry/problem resolution.

* Communicate service issues in a timely manner to supervisor for resolution.

* Meet or exceed all performance goals as outlined for the position.

* Complete and maintain knowledge of full training program.

**Requirements:**

* High school diploma.

* Knowledge of personal computers and related software programs, including Windows XP and Microsoft Office.

* Excellent customer service skills.

* Excellent verbal and written communication skills.

* Ability to effectively handle conflict and work under pressure.

* Ability to listen, evaluate, and exercise independent judgment.

**Schedule:**

* 1pm-10pm, Monday-Friday, with rotating weekends.

**Benefits:**

* Competitive compensation.

* Excellent benefits package.

**Equal Opportunity Employer:**

Bell Bank is an equal opportunity employer.

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