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Home Repair Specialist

2 months ago

Elkhart, Indiana, United States Mr. Handyman Full time

About Mr. Handyman

Mr. Handyman is a well-established company that provides exceptional home repair and maintenance services to clients across the country. We are committed to delivering high-quality work and exceptional customer service, and we're looking for skilled professionals to join our team.

Job Summary

We are seeking a highly skilled Handyman Professional to join our team. As a Handyman Professional, you will be responsible for completing small to medium maintenance and repairs for home and commercial projects. You will work independently, managing your schedule and providing excellent customer service to our clients.

Key Responsibilities

  • Completing maintenance and repairs for home and commercial projects
  • Communicating with customers to understand their needs and manage expectations
  • Delivering a great experience that wows our clients and creates life-long customers
  • Following our process, the Mr. Handyman Way, to ensure high-quality work and exceptional customer service

Requirements

  • 5 to 8+ years' experience as a paid handyman
  • Own your own tools
  • Be insurable for driving our vehicle
  • Complete a background and driving record check
  • Able to lift 50 pounds independently
  • Able to safely work at heights and work overhead for extended periods of time
  • Professional appearance and maintenance of company-provided vehicle

Preferred Qualifications

  • Strong proficiency in at least three (3) of the following areas: carpentry, bathroom improvements, kitchen improvements, painting, drywall work, general plumbing and electrical, floor installation and refurbishing
  • Familiarity with building codes

What We Offer

  • Company-supplied van with gas card
  • A back office that takes care of filling your schedule, so you don't have to
  • An office team that answers all calls and helps you take care of the customers
  • Flexibility with hours so you can take care of life's important events
  • Your own iPad and technology support for using our state-of-the-art internal system, ServiceTitan

How We'll Measure Performance

  • Customer Satisfaction (NPS) - For every job, you will encourage customers to complete a survey for them to rate their satisfaction with the service
  • Revenue Target - Our office gets you in the door and it's your job to stay there and find additional ways to be of service to the customer
  • Effective Billing Rate - It's your responsibility to invoice appropriately, source any needed materials, and collect payment from the customer
  • Recall Percentage - We guarantee all our work for one year. The work needs to be done correctly, the first time