Estimator - Collision Repair Specialist

4 weeks ago


Elkhart, Indiana, United States The Boyd Group Full time

Company: The Boyd Group

WOW Every Customer and Be the Best

Our Team Members Drive Us The Boyd Group is one of the largest collision repair companies in North America. With $2+ billion in sales, over 800 locations and growing, our 10,000+ team members across the United States and Canada are passionate about delivering our goal to WOW Every Customer and Be the Best

We invite you to be part of our team. The Boyd Group offers a great place to launch and grow careers. As we continue to grow, we have endless opportunities for you to grow with us.

The Boyd Group recognizes, values and welcomes all applicants with unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans.

Job Description:

Estimator Role and Responsibilities

The Estimator's primary responsibility and accountability is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and insurance companies throughout the repair process. The Estimator accurately assesses the damage of vehicles and documents needed repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the success of the customer's experience by ensuring they are working in alignment with all team members in achieving the repair facility's KPIs.

Key Job Responsibilities

  • Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
  • Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
  • Ensure compliance with all insurance client requirements, processes and metrics
  • Ensure compliance with all WOW Operating Way's regarding customer drop-offs, repair planning, customer communication, and delivery
  • Communicate all customer requests and needs to appropriate team members
  • Provides positive energy when greeting customers in person and on the phone
  • Understanding of all required Insurance programs and procedures
  • Participate in daily "production walks" with the Management Team, as required
  • Support all team members when required
  • Participate in monthly Health & Safety and staff meeting (if required)
  • Attend training, information sessions and workshops recommended by Store Manager
  • Maintain the store's KPI's by maximizing role performance
  • Uphold the company's Core Values : Honesty, Integrity & Respect

Education and/or Experience Required

  • Knowledge of Repairs and OE Guidelines
  • High School Diploma or equivalent
  • Awareness of where to look for answers
  • Basic Computer Skills
  • Compliance for DRP's Minimum of 1-year experience
  • Must be willing to complete I-CAR Training
  • Valid Driver's License

Benefits That Drive Your Success
The Boyd Group offers the comprehensive benefits you expect from an industry leader, including:

  • Competitive Pay Plans
  • Medical, Prescription Drug, Dental & Vision Insurance
  • 401(k) Retirement Plan with company match
  • Employer Paid Short-Term Disability & Life Insurance
  • Paid Vacation & Holidays
  • Continuing Education Opportunities

The Boyd Group is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration, prohibited by law or by contract.

About Us
The Boyd Group has been WOWing customers with our collision repair services for over 80 years. Please visit our website to learn more about our company.


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