Service Delivery Coordinator
1 week ago
We are seeking a skilled Service Delivery Coordinator to join our team at Penske Truck Leasing. As a key member of our maintenance and repair team, you will be responsible for ensuring that our fleet of vehicles is maintained to the highest standards.
Key Responsibilities- Develop and implement daily and weekly workforce plans to maximize customer service and productivity.
- Communicate with customers regarding maintenance updates, including schedule changes or work status, billing concerns, or to resolve service issues.
- Assure that all rental units are properly maintained and prepared for customers.
- Ensure parts are available for scheduled work.
- Hold vendors accountable for quality and adherence to schedule for outside work.
- Provide exceptional customer service, ensuring customers are satisfied and will return for additional business.
- Maintain shop productivity by optimizing the work plan.
- Two years of customer service experience required.
- At least one year of hands-on mechanical experience required.
- Two years of supervisory experience preferred.
- High School diploma or equivalent required.
- Associates Degree, Technical School Degree, or Bachelors Degree preferred.
- ASE certification preferred.
The estimated salary for this role is $60,000 - $80,000 per year, depending on experience. We also offer a comprehensive benefits package, including health insurance, 401(k) matching, and paid time off.
About PenskePenske Truck Leasing is a leading global transportation provider, delivering essential and innovative transportation solutions to companies and people around the world. We are driven by a dedication to excellence and a commitment to customer success.
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