Customer Service Coordinator

5 days ago


CRANBURY, United States Penske Truck Leasing Full time

Position Summary:

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan.

This position will be located at the Penske facility at 2682 US Highway 130 in Cranbury, NJ.

Shift: Morning Scheduled.

Major Responsibilities:

• Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity.

• Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues.

• Assure that all Penske Rental units are maintained and prepared for customers

• Ensure parts are available for scheduled work

• Hold vendors accountable for quality and adherence to schedule for outside work

• Provide customer service, assuring customers are satisfied and will return for additional business.

• Maintain shop productivity by optimizing the work plan

• Coordinate with district billing clerks as necessary

• Other projects and tasks as assigned by supervisor

Qualifications:

• 2 years of customer service experience required

• At least 1 year of hands on mechanical experience required

• 2 years of supervisory experience preferred

• At least 2 years of service department administration preferred

• High School diploma or equivalent required

• Associates Degree, Technical School Degree, or Bachelors Degree preferred

• ASE certification preferred

• Prior experience with service scheduling programs and diagnostic programs preferred

• The associate will be required to understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management

• The associate must be able to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies; including but not limited to the correct selection and use of appropriate tools, PPE, machine guarding, and established best safety practice.

• Regular, predictable, full attendance is an essential function of the job

• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

Physical Requirements: The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the associate will be required to move frequently, stand, walk, climb, bend, and sit for extended length of time throughout their scheduled working period.

• The associate is required to use their hands on a routine and daily basis to grasp, reach, touch, handle, feel, and/or otherwise operate required tools or controls.

• The associate must be able to work safely at heights using applicable ladders and elevated working platforms.

• The associate must be able to safely work in all weather conditions.

• Given the frequent movement of large trucks through the workplace, the associate must be able to see and hear in order to safely navigate the work environment.

• The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg.

Penske is an Equal Opportunity Employer.

About Penske Truck Leasing/Transportation Solutions

Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.

Job Category: Vehicle Maintenance Management/Supervisors

Job Family: Customer Experience

Address: 2682 US Highway 130

Primary Location: US-NJ-Cranbury

Employer: Penske Truck Leasing Co., L.P.

Req ID: 2413147



  • CRANBURY, United States Penske Truck Leasing Full time

    Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. This position will be located at the Penske facility at 2682 US Highway 130 in Cranbury, NJ. Shift: Morning Scheduled. Major...


  • CRANBURY, United States Penske Truck Leasing Full time

    Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. This position will be located at the Penske facility at 2682 US Highway 130 in Cranbury, NJ. Shift: Morning Scheduled. Major...


  • CRANBURY, United States Penske Truck Leasing Full time

    Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. This position will be located at the Penske facility at 2682 US Highway 130 in Cranbury, NJ. Shift: Morning Scheduled. Major...

  • Service Coordinator

    3 weeks ago


    Cranbury, New Jersey, United States Pavion Corp Full time

    Pavion Corp is seeking a skilled Service Coordinator to oversee customer needs and handle service requests.Key Responsibilities:Manage customer interactions and service requestsCoordinate service dispatch and track partsEnsure timely completion and invoicing of work ordersProvide updates within the service systemRequirements:High school diplomaKnowledge of...


  • Cranbury, New Jersey, United States Wawa Full time

    Customer Service Associate at WawaAs a valued member of our team, you will be responsible for providing exceptional customer service and creating a positive shopping experience for all customers. Your key responsibilities will include:Key Responsibilities:Greet and engage with customers in a friendly and courteous manner.Respond to customer inquiries and...


  • Cranbury, New Jersey, United States Wawa Full time

    Customer Service Associate Role at WawaAs a valued member of our retail team, you will be responsible for providing exceptional customer service and creating a positive shopping experience for all customers. Your key responsibilities will include greeting and assisting customers, responding to their requests and complaints in a timely and courteous manner,...


  • Cranbury, New Jersey, United States Applegreen US Full time

    About the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and operating our point-of-sale system with accuracy and efficiency.Key...


  • Cranbury, New Jersey, United States ShopRite Full time

    Job Summary:As a Well Everyday Clerk at ShopRite, you will be responsible for maintaining a clean and organized store environment. This includes cleaning and sanitizing work surfaces, keeping the floor clear of debris, and providing excellent customer service. You will also be expected to work as part of a team to achieve sales goals and provide a positive...


  • Cranbury, United States RXO Full time

    Job SummaryAs a Customer Service Representative at RXO, you will play a critical role in ensuring that we deliver outstanding service to our customers. You will work closely with customers, business partners, and drivers to resolve issues and meet our commitments. To succeed in this role, you will need to be highly organized, have excellent communication...


  • Cranbury, New Jersey, United States ShopRite Full time

    Job Summary: As a Well Everyday Clerk at ShopRite, you will be responsible for maintaining a clean and organized work environment, adhering to Department Sanitation and QA standards. You will also be expected to provide prompt and courteous service to all customers, ensuring a positive shopping experience.Key Responsibilities:Maintain a clean, neat, and...


  • Cranbury, New Jersey, United States Wawa Full time

    Key Responsibilities:• Greet and provide an enjoyable shopping experience for all customers.• Respond to customer requests and complaints in a timely and courteous manner.• Operate the cash register, scan items, bag merchandise, and handle different methods of payment.• Maintain a clean and organized store environment, including food and beverage...


  • Cranbury, New Jersey, United States Maschio's Food Service Full time

    Job OpportunityMaschio's Food Service is seeking a skilled Lead Food Service Worker to join our team in the South Brunswick, NJ area.Job SummaryWe are looking for a motivated and experienced individual to oversee the daily operations of our food service team. The successful candidate will be responsible for managing production records, placing orders, and...


  • Cranbury, New Jersey, United States Maschio's Food Service Full time

    Job OpportunityMaschio's Food Service is seeking a skilled Food Service Worker to lead our culinary team in the South Brunswick, NJ area.Job SummaryWe are looking for a motivated and experienced Food Service Worker to oversee daily operations, manage staff, and ensure exceptional customer service.Key ResponsibilitiesPlace orders and manage inventoryMonitor...

  • Logistics Coordinator

    4 weeks ago


    Cranbury, New Jersey, United States Snelling Staffing Services, LLC Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Billing and Shipping Specialist to join our team at Snelling Staffing Services, LLC. As a key member of our logistics team, you will be responsible for managing and maintaining daily shipping and billing operations, ensuring timely and accurate delivery of goods to our clients.Key...


  • Cranbury, New Jersey, United States Maschio's Food Service Full time

    Job OpportunityMaschio's Food Service is seeking a skilled Food Service Worker to lead our team in the South Brunswick, NJ area.Job SummaryWe are looking for a motivated and experienced individual to oversee daily food service operations, manage staff, and maintain high-quality standards.Key ResponsibilitiesPlace orders and manage inventoryMonitor production...


  • Cranbury, New Jersey, United States Maschio's Food Service Full time

    Job OpportunityMaschio's Food Service is seeking a skilled Food Service Worker to lead our team in the South Brunswick, NJ area.Job SummaryWe are looking for a motivated and experienced individual to oversee daily food service operations, manage staff, and ensure exceptional customer satisfaction.Key ResponsibilitiesPlace orders and manage inventoryMonitor...


  • Cranbury, United States Aurobindo Pharma USA Full time

    The QA Product Complaint Coordinator requires strong communication/customer service skills as this position deals with customers on a daily basis. This position requires a strong level of organizational and multi-tasking skills to handle a high phone QA, Product, Coordinator, Processing, Technology


  • Cranbury, United States MJH Life Sciences Full time

    About the Role:The Sales and Marketing Coordinator plays a vital role in supporting the sales team at MJH Life Sciences. This position is responsible for administering the customer relationship management system (CRM), coordinating business travel arrangements, and facilitating digital campaign reporting platforms. The ideal candidate will have strong...

  • Marketing Coordinator

    3 weeks ago


    Cranbury, United States MJH Life Sciences Full time

    Marketing Coordinator Job DescriptionWe are seeking a highly organized and detail-oriented Marketing Coordinator to join our team at MJH Life Sciences. The successful candidate will assist the marketing team in developing, coordinating, and implementing marketing strategies to support B2C and B2B marketing efforts.Key Responsibilities:Implement marketing...


  • Cranbury, New Jersey, United States Aurobindo Pharma USA Full time

    The Product Quality Assurance Coordinator is responsible for ensuring the highest level of quality in our products. This role requires strong communication and customer service skills, as well as the ability to multitask and prioritize tasks effectively. The ideal candidate will have a strong attention to detail and be able to analyze and resolve complex...