Technology Solutions Specialist

3 days ago


Holmdel, New Jersey, United States Best Buy Full time
Job Summary

The Geek Squad Advanced Repair Agent is a key member of our team, responsible for delivering exceptional customer experiences through technical expertise and solution-based recommendations.

Key Responsibilities
  • Build strong relationships with customers by actively listening, asking questions, and providing personalized solutions.
  • Diagnose and troubleshoot technology issues using specialty software and technical knowledge.
  • Partner with other team members to ensure accurate documentation and timely follow-up on customer requests and repairs.
  • Stay up-to-date with the latest consumer electronics and technologies to provide informed recommendations and solutions.
Requirements
  • 6+ months experience in diagnosing, troubleshooting, or repairing technology products.
  • Strong ability to prioritize and multi-task in a fast-paced environment.
  • Ability to work a flexible schedule, including holidays, nights, and weekends.
  • Excellent communication and interpersonal skills.

Best Buy is an equal opportunity employer. We are committed to creating a diverse and inclusive work environment that values and respects all employees.



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