Software Application Manager

3 weeks ago


Baltimore, Maryland, United States Lutheran Immigration and Refugee Service Full time

Global Refuge Opportunity
We are a nonprofit organization dedicated to serving newcomers seeking safety, support, and a share in the American dream. With over 750,000 people served worldwide, we leverage our extensive organizational expertise as well as government, community, and faith partnerships to provide comprehensive services in refugee resettlement, welcome and respite services for asylum seekers, economic empowerment, and family unification for unaccompanied children.

Responsibilities
- Manage and maintain Global Refuge applications, ensuring seamless functionality and efficient performance
- Collaborate with various stakeholders to select, configure, and implement application systems, driving business growth and innovation
- Develop and deliver training on process changes and software usage, promoting business adoption and enhancing productivity
- Analyze and prioritize requirement specifications, data mapping, and flowcharts to drive informed decision-making and ensure successful project execution
- Leverage technical skills and expertise to troubleshoot issues, optimize workflows, and improve overall system performance
- Develop and maintain both system and user documentation, ensuring accuracy and clarity for all stakeholders

Requirements
- Bachelor's Degree or relevant professional experience
- Proven experience with database development, maintenance, and data analysis
- Proficient with SQL, MS Excel, and Word
- Experience in being a subject matter expert and working with various stakeholders to drive business growth and innovation
- Ability to influence others and negotiate effectively, with demonstrated ability to develop consensus and support others for their success

What We Offer
- Competitive salary $70,000 - $85,000 per year
- Comprehensive benefits package, including medical, dental, and vision available on the first day of employment
- Professional development opportunities and tuition reimbursement
- Generous paid time off, including 20 days of vacation, 12 days of sick leave, and 12 paid holidays
- 12 weeks of fully paid parental leave and up to 12 weeks of fully paid FMLA leave
- Company 403(b) contribution of 3%, an additional 7% match that vests immediately
- Annual wellness benefit that can be customized to support personal needs



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