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Hotel Front Desk Coordinator

1 week ago

San Francisco, California, United States Marriott International Inc Full time
Job Description

This Reservation Clerk position is an exciting opportunity to join our team at Marriott International Inc. As a key member of our front desk staff, you will be responsible for processing all reservation requests, changes, and cancellations in a timely and professional manner.

Key Responsibilities
  • Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
  • Verify availability of room type and rate, and explain guarantee, special rate, and cancellation policies to callers.
  • Accommodate and document special requests, and answer questions about property facilities/services and room accommodations.
  • Input and access data in reservation system, and follow sales techniques to maximize revenue.
  • Follow proper escalation procedures when addressing guest concerns.
Requirements
  • High school diploma or G.E.D. equivalent.
  • No related work experience is required.
  • No supervisory experience is required.
  • Licenses or certifications are not required.
Benefits
  • The pay range for this position is $32.06 to $32.06 per hour.
  • We offer health care benefits, retirement benefits, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and wellness benefits.