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Infrastructure Systems Specialist

2 months ago

Kansas City, Missouri, United States IP Pathways Full time
Position Overview

Salary: Competitive

Role Summary
IP Pathways is on the lookout for a skilled Systems Engineer to enhance our operations. This hybrid position is vital for our services, blending remote assistance with hands-on duties at our data centers. As a Systems Engineer, you will manage support inquiries and service requests, delivering outstanding support to our clients while ensuring the seamless functioning of our data centers. This role provides the chance to engage with diverse technologies in a fast-paced setting, directly influencing our clients' success and the effectiveness of our infrastructure.

Key Responsibilities

  • Manage support inquiries and service requests, providing technical assistance to both clients and internal teams. Ensure prompt and effective resolution of issues.
  • Conduct regular inspections and maintenance of IP Pathways' data centers to guarantee optimal performance and uptime.
  • Strive to uphold a high level of customer satisfaction by delivering exceptional service and technical support.
  • Offer technical guidance to clients, assisting them in optimizing their IT environments and addressing their unique requirements.
  • Participate in on-call rotations and escalations, being prepared to address critical issues as they arise.
  • Proactively identify and resolve potential challenges before they affect operations, maintaining system performance and reliability.
  • Keep accurate and current documentation of systems, configurations, and procedures to facilitate knowledge sharing and continuity across teams.
  • Collaborate effectively with the team to drive continuous improvement in all aspects of the role.

Qualifications

Candidates should meet the following criteria:

  • Exceptional written and verbal communication skills, capable of conveying technical information clearly to both technical and non-technical audiences.
  • Strong analytical and troubleshooting abilities, with a proactive approach to identifying, diagnosing, and resolving complex technical issues.
  • Ability to manage multiple tasks effectively in a dynamic environment while maintaining high standards of quality and attention to detail.
  • Flexibility to adapt to evolving technologies and environments, with a commitment to continuous learning and development.
  • Proven ability to work independently and collaboratively, demonstrating a self-motivated approach to completing tasks and projects.
  • A customer-focused mindset, dedicated to delivering high-quality service and ensuring client satisfaction.
  • Basic understanding of IT security principles and best practices to help maintain a secure infrastructure.
  • Effective communication skills with team members and clients, both in person and through digital channels.

Preferred Qualifications

  • Relevant certifications such as CompTIA Network+, Microsoft Certified: Azure Fundamentals, VMware Certified Professional (VCP), or similar are advantageous.

Physical Requirements

  • Occasional lifting and moving of objects weighing up to 25 pounds, such as servers and networking equipment.
  • Ability to navigate data centers, including walking, bending, and reaching to access equipment, perform maintenance, or complete installations.
  • Minimal travel may be necessary to other company locations or client sites as required.

Why Choose IP Pathways?
IP Pathways is a leading provider of hybrid IT solutions for businesses of all sizes, delivering top-notch engineering services backed by exceptional customer support. Here are some compelling reasons to consider a career with us:

  • Comprehensive Benefits: Attractive healthcare benefits and a 401k plan with company matching.
  • Work-Life Balance: We believe in supporting families, offering flexible work schedules to accommodate personal needs.
  • Continuous Training: We are committed to investing in your professional development, providing opportunities for ongoing education and certification in sought-after technologies.

Next Steps
If you are ready to embrace a challenge and contribute to a culture of technical excellence and customer commitment, we encourage you to explore this opportunity.

Note:
Applicants must be authorized to work in the United States on a full-time basis. Sponsorship for employment visa status and relocation reimbursement are not available for this position.