Operations Assistant

4 weeks ago


Chelmsford, Massachusetts, United States PDS Health Full time
Job Title: Assistant Operations Manager

We are seeking a highly motivated and organized Assistant Operations Manager to join our team at PDS Health. As a key member of our operations team, you will play a critical role in supporting the Operations Manager in achieving financial performance and revenue growth strategy for our assigned locations.

Key Responsibilities:
  • Leadership and Guidance: Provide leadership and guidance to front office team members in the absence of the Operations Manager.
  • Operational Support: Assist the Operations Manager in understanding and leveraging knowledge of dental services in the local market, and provide support in ensuring the PDS Operational Model is executed to gain Patients for Life.
  • Team Development: Work with team members to help develop successful patient communication skills and facilitate learning.
  • Financial Acumen: Assist in driving year-over-year revenue and profit growth, and ensure adherence to cash management and accounting protocols.
  • Quality and Compliance: Ensure the office is following PDS standards in respect to facility cleanliness and maintenance, and lead and participate in daily huddles and all other meetings as required.
Requirements:
  • Education: High School Diploma or general education degree (GED)
  • Preferred Qualifications: Prior course work or on-the-job training in the fields of dentistry, insurance, or business
Knowledge, Skills, and Abilities:
  • Results-Oriented: Energetic self-starter, sets realistic goals, meets commitments, persistent, prioritizes daily tasks to achieve results
  • Effective Team Builder: Character/Integrity, communicates openly, willingness to confront, motivator/inspirer, educator/trainer, promotes learning, effective assessor of talent, consistent
  • Patient Advocate: Flexible and adaptive, empathetic, passionate, ethical
  • Process-Focused Operator: Data-driven decision-maker, detailed, organized and structured, comprehensive knowledge of all operational processes, computer proficient
  • Financial Acumen: Understands profit drivers, utilizes metrics to manage, builds the financial understanding of team members and clinicians, understands local market drivers and competition
  • Influencer: Active listener/observer of behavior, builds trust with those requiring coaching, creates a win/win need for change, tailors coaching style to the individual's needs, recognizes and celebrates improvement to sustain change
Benefits:
  • Medical, dental, and vision insurance
  • Paid time off
  • Tuition Reimbursement
  • 401K
  • Paid time to volunteer in your local community

PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.


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