Customer Service Representative Second Shift

2 weeks ago


Westerville, Ohio, United States Planet Fitness - Duo Fit, LLC Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative Second Shift at Planet Fitness - Duo Fit, LLC.

This is a full-time position that requires working one weekend day, with a shift from 2pm to 10pm. As a Customer Service Representative, you will be the face of our club, providing exceptional service to members, prospective members, and guests.

Key Responsibilities
  • Provide exceptional customer service, responding to member inquiries and resolving issues in a timely and professional manner.
  • Manage front desk activities, including answering phones, checking IDs and member barcodes, and facilitating new member sign-ups.
  • Assist with maintaining the cleanliness and organization of the club, including restrooms, locker rooms, and fitness equipment.
  • Monitor the club for safety and cleanliness, reporting any issues to the Club Manager.
  • Stock locker rooms with necessary supplies and paper products.
  • Follow Lost and Found Policy, turning in lost member property to the Club Manager or Assistant Club Manager.
Requirements
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude at all times.
  • Punctuality and reliability are a must.
  • Exceptional customer service skills, with the ability to interact positively and professionally with members and coworkers.
  • Strong listening skills, with the ability to empathize and problem-solve.
  • Diplomacy in all interactions, using appropriate behavior and language.
  • High School diploma or GED equivalent preferred.
  • Must be 18 years of age or older.
Physical Demands
  • Continual standing and walking during shift.
  • Continual talking with members and answering incoming membership calls.
  • Occasional lifting up to 50 lbs.
  • Will dilute and clean with chemicals during shift.
  • Clean and sanitize equipment and often-used surfaces in the club.
  • Monitor club and assist members throughout the entirety of the shift.


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