Customer Service Representative Second Shift
2 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative Second Shift at Planet Fitness - Duo Fit, LLC.
This is a full-time position that requires working one weekend day, with a shift from 2pm to 10pm. As a Customer Service Representative, you will be the face of our club, providing exceptional service to members, prospective members, and guests.
Key Responsibilities- Provide exceptional customer service, responding to member inquiries and resolving issues in a timely and professional manner.
- Manage front desk activities, including answering phones, checking IDs and member barcodes, and facilitating new member sign-ups.
- Assist with maintaining the cleanliness and organization of the club, including restrooms, locker rooms, and fitness equipment.
- Monitor the club for safety and cleanliness, reporting any issues to the Club Manager.
- Stock locker rooms with necessary supplies and paper products.
- Follow Lost and Found Policy, turning in lost member property to the Club Manager or Assistant Club Manager.
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude at all times.
- Punctuality and reliability are a must.
- Exceptional customer service skills, with the ability to interact positively and professionally with members and coworkers.
- Strong listening skills, with the ability to empathize and problem-solve.
- Diplomacy in all interactions, using appropriate behavior and language.
- High School diploma or GED equivalent preferred.
- Must be 18 years of age or older.
- Continual standing and walking during shift.
- Continual talking with members and answering incoming membership calls.
- Occasional lifting up to 50 lbs.
- Will dilute and clean with chemicals during shift.
- Clean and sanitize equipment and often-used surfaces in the club.
- Monitor club and assist members throughout the entirety of the shift.
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