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Retail Store Team Member

1 month ago

Wilmington, North Carolina, United States Michaels Stores Full time
Job Summary

Maintain a high standard of overall store appearance and cleanliness, ensuring a positive customer experience. Deliver exceptional customer service, assisting customers in finding products and providing a seamless shopping experience.

Key Responsibilities
  • Collect and dispose of trash, adhering to approved procedures.
  • Dust and damp mop floors, following approved protocols.
  • Move equipment and products for cleaning and restocking.
  • Clean assigned areas using assigned materials and equipment.
  • Deep clean key areas, including bathrooms, breakrooms, and high-traffic areas.
  • Keep cleaning equipment organized and notify supervisors of supply needs.
  • Seek out areas requiring cleaning and take initiative to complete tasks.
  • Complete all assigned tasks by supervisors.
  • Perform tasks in accordance with federal, state, and local guidelines.
  • Maintain positive interactions with team members and customers.
  • Project a positive image and serve as a role model for other team members.
Additional Duties
  • Provide a fast and friendly checkout experience, executing cash handling to standards.
  • Engage customers on benefits of rewards programs and private label credit cards, completing enrollments.
  • Assist with omnichannel processes, including Buy Online Pickup in Store (BOPIS) and Ship from Store (SFS).
  • Participate in truck unloading, stocking, and planogram (POGs) processes.
  • Support shrink and safety programs.
  • Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
Preferred Qualifications
  • Retail and/or cleaning experience preferred.
Work Environment
  • Ability to remain standing for long periods.
  • Ability to move throughout the store.
  • Regular bending, lifting, carrying, reaching, and stretching.
  • Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
  • Public retail store setting with climate-controlled areas and some outdoor work.
  • Use of standard commercial cleaners and chemicals from cleaning supplies.
Equal Opportunity Employer

Michaels is an Equal Opportunity Employer, committed to the full inclusion of all qualified individuals. We provide reasonable accommodations for people with disabilities and engage in the interactive process to determine if a reasonable accommodation is available.