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Retail Custom Picture Framer

1 month ago

Wilmington, North Carolina, United States Michael's Inc Full time
Job Summary

We are seeking a skilled Retail Custom Picture Framer to join our team at Michaels Inc. As a key member of our store team, you will be responsible for creating memorable framing solutions for our customers while building strong relationships with them.

Main Responsibilities:

  • Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
  • Embrace and execute personal designer by using Elevated ABC Deliver to build relationships with all customers while creating Custom Framing solutions.
  • Complete framing orders with a high degree of quality and on time.
  • Maintain the ready-made frame department and other assigned areas, including SISO and Directed Replenishment.
  • Deliver friendly customer service, help customers shop, and provide a well-merchandised and in-stock store for the customer to shop.
  • Follow Standard Operating Procedures (SOPs) and Company programs.
  • Support shrink and safety programs.
  • Interact with others in an accepting and respectful manner, remain positive and respectful, even in difficult situations, and promote commitment to the organization's vision and values.
  • Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget.
  • Operate cash register and execute cash handling to standards.
  • Acknowledge customers, help locate product, and provide solutions.
  • Assist with Omni-channel processes.

Requirements:

  • Basic computer skills and basic measuring skills.
  • Ability to operate the framing equipment and glass cutter.

Preferred Qualifications:

  • Retail experience.
  • Experience selling products and/or services to customers.

Work Environment:

  • Public retail store setting, taking care of our customers; all public areas are climate-controlled; some stock rooms may not be climate-controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends, and early mornings.

Equal Opportunity Employer:

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate, and be better together.