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Professional Services Engineer

2 months ago


San Francisco, California, United States pixitmedia Full time
About the Role

We are seeking a highly skilled Professional Services Engineer to join our team at Pixitmedia, a Kalray company. As a key member of our team, you will play a critical role in providing expert-level support to our customers, ensuring the successful implementation and adoption of our software-defined storage and data management solutions.

Key Responsibilities
  • Customer Engagement: Engage with customers to provide installation, migration, training, and advisory services for our software-defined storage and data management offerings.
  • Technical Expertise: Utilize your expertise in cross-platform system administration, networking, and high-throughput networking to deliver on Service Level Agreements (SLAs) and ensure customer satisfaction.
  • Documentation and Knowledge Sharing: Contribute to the extension and maintenance of documentation/scripts for implementation and workflow, as well as provide feedback to product management, development, and project managers.
  • Team Collaboration: Exert influence on the overall objectives and long-range goals of your team and Professional Services, and provide mentorship for Professional Services Engineers.
  • Project Management: Manage/oversee/deliver on multiple projects, ensuring timely completion and customer satisfaction.
Requirements
  • Cross-Platform System Administration: Experience with cross-platform system administration, including user authentication in a mixed Windows/POSIX environment.
  • Networking: Experience with networking, including advanced switch configuration, high-throughput networking RDMA, RoCE, NVMeOF, IPoIB, and high-throughput network solutions such as Infiniband and Ethernet (RoCE).
  • Scripting: Experience with scripting languages such as Perl, Python, Bash, and/or PowerShell.
  • Data Collection and Analysis: Experience with data collection and analysis, including reporting and monitoring tools.
  • Configuration Management: Experience with configuration management frameworks such as Salt, Ansible, etc.
  • Metric and Health Monitoring: Experience with metric and health monitoring platforms such as Nagios and Prometheus.
  • Docker: Basic Docker experience.
Preferred Qualifications
  • Vendor-Specific SAN/NAS Certifications: Vendor-specific SAN/NAS certifications.
  • High-Performance Storage Solutions: Experience with implementing and/or maintaining high-performance/high-volume storage solutions.
  • Parallel, Clustered, or Scale-Out File Systems: Experience with parallel, clustered, or scale-out file systems.
  • Enterprise Data Storage Technologies: Experience with enterprise data storage technologies, such as SAN and NAS storage.
  • Cloud Computing and Storage: Knowledge of cloud computing & storage, and object storage (AWS, GCS, Azure).
  • Technical Writing and Consulting: Technical writing, technical consulting, or training experience would be a plus.
About Us

Pixitmedia, a Kalray company, enables Media & Entertainment organizations to streamline their global data workflows and maintain complete control of valuable assets. We are committed to creating a diverse and inclusive environment, and we welcome applications from individuals of all backgrounds.