Senior Solutions Architect

4 weeks ago

Livermore, California, United States Aalyria Technologies, Inc Full time
About the Role

Aalyria Technologies, Inc is seeking a highly skilled Senior Solutions Engineer to join our dynamic team and play a key role in driving customer success through developer relations, hands-on engineering engagement, and customer support.

This role involves partnering with customers during on-boarding and long-term technical engagements, working closely with customer development teams to integrate existing and develop new systems that utilize Spacetime's orchestration APIs.

The ideal candidate will have a strong background in systems and software engineering, with experience in product development, integration, deployment, and/or sustainment of systems for commercial and government customers.

Key Responsibilities:

  • Customer Engagement and Product Expertise:
    • Provide high-level troubleshooting and assistance to customers encountering issues.
    • Collaborate with customers to understand their challenges and guide them toward effective solutions.
    • Provide technical expertise to customers regarding product usage, best practices, and custom integration needs.
    • Act as a liaison and trusted partner between customers and internal engineering teams to resolve complex issues and escalate bugs and influence roadmaps.
  • Technical Solutions & Development:
    • Develop and maintain production-quality code to assist with customer API integrations, providing hands-on technical solutions when required.
    • Collaborate with engineering teams to design and implement tools, documentation, and features to improve API usability and integration.
    • Engineer custom tooling for customers to bridge gaps between their systems and our APIs, ensuring seamless integration and enhanced functionality.
    • Work closely with product and engineering teams to prioritize and execute fixes or enhancements based on customer feedback.
  • Problem Solving & Independence:
    • Identify, diagnose, and troubleshoot issues in complex API interactions and integrations independently.
    • Leverage your problem-solving skills to provide timely and effective solutions Maintain a deep understanding of the product features, enabling proactive support and future-proofing customer integrations.
  • Documentation & Developer Relations:
    • Develop and maintain comprehensive technical documentation, including best practices, tutorials, and troubleshooting guides.
    • Ensure that all customer-facing resources, including API documentation, are up-to-date and accessible - working with internal teams to prioritize new content development as needed.
    • Gather feedback from customers and developers to shape product improvements and API enhancements.

Preferred Qualifications:

  • Experience working in a high-security environment with government or commercial customers.
  • Familiarity with software development tools and methodologies, including CI/CD pipelines and version control systems.
  • Previous experience supporting mission-critical systems in a fast-paced, customer-facing environment.

Aalyria Technologies, Inc is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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