Voice Systems Engineer

1 week ago

Lompoc, California, United States Leidos Full time
Job Summary

We are seeking a highly skilled Voice/Hardware Systems Engineer to join our team at Leidos. As a key member of our National Security Sector, you will be responsible for executing, refining, and supervising the processes and procedures of Voice System Engineering operations in a purpose-built enterprise environment.

Key Responsibilities
  • Provide system-level engineering support for mission-critical IT systems, related telecommunications trunk circuits, voicemail, and telephone instrument units.
  • Support enterprise voice over IP (VoIP) phone systems, including Cisco VoIP phone units, voicemail, and Call Manager System.
  • Ensure consistent execution of Voice availability and reliability through proactive engineering methodologies and request fulfillment activities.
  • Develop and implement technical solutions through deep analysis and understanding of impact to the end-product/solution.
  • Ensure the availability of mission-critical launch communications systems through proactive voice systems IT systems engineering.
  • Perform incident and problem management to resolve or escalate issues in order to restore service.
  • Support configuration management and change management activities.
Requirements
  • U.S. Citizen with an active TS/SCI with Polygraph.
  • Requires BS and 4-8 years of prior relevant experience or Masters with 2-6 years of prior relevant experience.
  • Current DoD 8570 certification applicable to the position (typically Security+).
  • Must understand complex, classified, mission-specific communications infrastructure and technology that specifically supports US strategic launch capabilities.
  • Requires Launch or mission operations experience.
  • Experience performing voice systems engineering on mission-critical systems.
  • Understand mission-critical desktop and communications hardware and software.
  • Experience supporting configuration management, change management, and service transition.
  • Excellent verbal and written communication skills.
  • Proven ability to work collaboratively and constructively as part of a team.
  • Must be willing to perform call-in support as required.
Preferred Qualifications
  • Strong Analytical skills.
  • SharePoint, ServiceNow.
  • ITIL Foundations certification.

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