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Airport Operations Manager

1 month ago

Phoenix, Arizona, United States JetStream Ground Services Full time
Job Title: Airport Operations Manager

JetStream Ground Services is seeking a highly skilled and experienced Airport Operations Manager to join our team.

Job Summary:

The Airport Operations Manager will be responsible for ensuring the safe and efficient operation of ground equipment, staffing, and day-to-day activities at our airport station. This includes leading and developing supervisory and front-line team members, promoting and maintaining relationships with airline customers, and delivering against established operational and financial performance goals.

Key Responsibilities:
  • Work with local airline leadership to maximize operational performance in areas of on-time performance, staffing, training, compliance, and safety.
  • Interact with airport authorities, government agencies, airline customers, and external organizations.
  • Ensure all ramp safety, AOA safety, security rules, and regulations are followed, and report any violations as necessary.
  • Accountable for reliability, customer service delivery, fostering positive employee relations, cost management, and regulatory compliance.
  • Participate in all local, regulatory, and business partner audits and report any findings and/or areas of concerns.
  • Review facilities and operations for compliance and accident prevention deficiencies.
  • Coordinate purchases for operational necessities and ensure adequate supplies are available to meet customer standards.
  • Investigate, report, and implement corrective action for any incident of aircraft damage or employee injury and conduct/participate in employee coaching and counseling as necessary.
  • Maintain proficiency and ability to mentor direct reports to further advance their effectiveness and career development.
  • Ensure efficient scheduling of personnel and use assigned resources to provide maximum and effective productivity.
  • Accountable and responsible for ensuring team members are adequately trained.
  • Deliver against operational and financial goals and objectives.
  • Accountable for ground support equipment.
  • Manage local employee relations in collaboration with the HR team.
  • Oversee any disciplinary action resulting or potentially leading to termination in order to ensure proper documentation and consistent application of policies.
  • Support the recruitment process and employee development in collaboration with the HR team.
Requirements:
  • Bachelor's Degree in Aviation Management or related field and/or equivalent experience; 3-5 years of airline/aviation experience required.
  • Strong understanding of Cabin Appearance.
Additional Requirements:
  • Possess a valid US driver's license.
  • Must pass a drug screen and a 10-year FAA background check (employment/criminal).
  • Must demonstrate excellent interpersonal and verbal communication skills in English.
  • Must be able to perform in a fast-paced environment while maintaining a professional and effective approach to high-stress situations.
  • Internal candidates must have a recommendation from their immediate supervisor.
Work Environment:

This job operates in a professional office environment as well as outdoors in an airport ramp environment. The employee may become exposed to the elements, including but not limited to heat, rain, and snow.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl, talk, and hear. The employee must occasionally be able to lift or move up to 25 pounds.

Travel:

Some travel may be required.