Retail Department Coordinator

1 month ago


Springfield, Illinois, United States HomeGoods Full time
Job Title: Retail Department Coordinator

At HomeGoods, we're always looking for talented individuals to join our team as Retail Department Coordinators. As a key member of our store team, you'll play a vital role in ensuring our customers have an exceptional shopping experience.

Key Responsibilities:

  • Lead the frontline team to deliver a highly satisfied customer experience
  • Drive customer loyalty through programs and initiatives
  • Address customer concerns and issues promptly
  • Train and mentor associates on policies and procedures
  • Provide recognition and constructive feedback on cashier performance
  • Maintain and monitor cash controls, including change funds
  • Assign registers and coordinate breaks to ensure optimized coverage
  • Audit and approve paperwork
  • Maintain cleanliness, recovery, and organizational standards throughout the frontline
  • Monitor frontline equipment and communicate issues to management
  • Execute and adhere to company directives
  • Maintain and uphold merchandising standards within the queue-line
  • Adhere to operational, merchandise, and loss prevention policies and procedures
  • Ensure proper and timely handling of damages and mark-outs of stock
  • Promote a safe environment and report any safety hazards

Requirements:

  • High school graduate or equivalent degree preferred
  • Available to work flexible schedules, including evenings and weekends
  • Able to work as a team member
  • Excellent interpersonal and customer service skills
  • Able to lift heavy merchandise with or without reasonable accommodations
  • Able to train and provide direction to others
  • Able to run a register and handle money
  • Must be able to handle confidential information with discretion
  • Experience as a coordinator or previous retail/supervisory experience preferred

Benefits:

  • Associate discount
  • EAP
  • Smoking cessation
  • Bereavement
  • 401(k) Associate contributions
  • Child care and cell phone discounts
  • Pet and legal insurance
  • Credit union
  • Referral bonuses

This position has a starting pay range of $15.00 to $15.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

Applicants with arrest or conviction records will be considered for employment.

At HomeGoods, we embrace the unknown and strive to make a house a home for our customers. Our products add little, special touches to customers' lives, and our people do the same for each other. Everyone supports each other to Discover Different - here and throughout the entire TJX family.

We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.



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