Automotive Customer Service Representative

3 weeks ago


Pittsburgh, Pennsylvania, United States Bowser Automotive, Inc. Full time
Job Overview

Bowser Automotive, Inc. is seeking a skilled Service Advisor for our Subaru department.

The ideal candidate will have sales experience and strong communication skills to effectively write the general nature of automotive needs, administer warranties, verify payment methods, and maintain exceptional customer service (CSI).

Responsibilities:

  • Greet customers and clearly document vehicle issues.
  • Notify customers of additional repairs or maintenance identified during test drives or walk-arounds.
  • Provide estimates of repairs and anticipated completion times.
  • Verify customer payment methods.
  • Maintain contact with technicians throughout the workday.
  • Administer applicable warranties.
  • Test drive vehicles as necessary.
  • Notify customers when repairs are completed.
  • Deliver vehicles to customers and review work performed.
  • Follow Bowser Automotive's safety policies and procedures.

Qualifications:

  • High school diploma or equivalent.
  • Excellent customer service skills.
  • Strong written and verbal communication skills.
  • Experience in an automobile dealership or independent repair facility.
  • Basic knowledge of vehicle mechanical operations.
  • ASE certification preferred.
  • Professional appearance.
  • Valid driver's license in good standing.
  • Ability to lift and move objects weighing 10-25 pounds.
  • Ability to drive cars and trucks (automatic and standard transmissions).

What We Offer:

  • Competitive salary: $45,000 - $60,000 per year, based on experience.
  • Excellent medical, dental, vision, and prescription benefits.
  • 401(k) plan with company match.
  • Company-paid life insurance.
  • Supplemental life insurance and short-term disability options.
  • Paid time off (PTO).


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