IT Support Specialist

6 days ago


Walpole, Massachusetts, United States Merge IT LLC Full time

**Job Overview**

Merge IT LLC is seeking a highly skilled IT Support Engineer to join our team. This individual will be responsible for providing technical support and assistance to our clients in Walpole, MA.

Salary: $28-31 per hour, depending on experience

About the Job

We are looking for an experienced IT Support Engineer to participate in Techbar support and IMAC support, with a strong background in ITIL, ITSM, ServiceNow, and Dell Laptops/Workstations (repair/software support).

Main Responsibilities:

  • Perform a range of technical work activities either remotely or at customer site to meet business and customer requirements.
  • Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements.
  • Document and report on work completed to ensure compliance with Company and Customer Procedures.
  • Evaluate escalations and action appropriately to ensure customer demands are met.
  • Provide customer service to internal and external customers to ensure consistent experience.

Requirements:

  • Able to follow instructions and procedures.
  • Proven experience in IT Desktop Service environment.
  • Uses information systems, technology functions and applications in line with IT industry standards as appropriate to the role.
  • Demonstrates an organized approach to work.
  • Demonstrates customer service abilities.
  • Routine administrative skills.
  • Good interpersonal skills, basic literacy and numeracy skills.
  • Demonstrates awareness of health and safety at work.

Why Choose Merge IT?

We have a team of talented and ambitious professionals that drive growth by identifying and delivering top quality IT talent for our Fortune 100, enterprise-level clients. We would love to connect with you and explore how we can support your career goals.



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