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Customer Service Ambassador

2 months ago

Penn Hills Twp, United States Upstream Management Full time
About the Role

The customer is at the forefront of the hospitality industry, and this is no exception at Upstream Management. Our Customer Support Representatives play a vital role in helping local communities by providing products and services from our various clientele to increase brand awareness and community outreach. As a Customer Support Representative, you will be part of creating and delivering exceptional customer experiences. Whether it's providing quick answers, consulting on products with empathy, or resolving issues with a smile, the Customer Support Representative's hospitality will be the difference between an average and an exceptional customer encounter.

Key Responsibilities
  • Product Knowledge: Understand clients' products to properly explain services and benefits to consumers and answer any questions so they get what they genuinely need.
  • Record Keeping: Keep a record of customer interactions, processed orders, and service schedules.
  • Initiative and Problem-Solving: Take initiative and demonstrate a 'can-do' mindset, meeting challenges head-on no matter how difficult or stressful situations become.
  • Team Management: Manage a team of Junior Customer Support Representatives.
Requirements
  • Education: Minimum of a high school diploma.
  • Experience: At least one year in Customer Support Representative roles or hospitality positions such as retail or restaurant.
  • Product Knowledge: Ability to recognize, apply, and explain product or service knowledge.
  • Continuous Learning: Dedicate consistent learning and training to master the craft of hospitality to increase customer experience.
  • Problem-Solving: Be an effective problem solver.
  • Communication Skills: Excellent communication skills.
About Us

At Upstream Management, we value our employees and provide a collaborative environment that encourages growth and development. We believe in investing in our team members to help them advance their careers in the hospitality industry. If you have a passion for helping others and delivering exceptional customer experiences, we encourage you to apply for this role.