Customer Engagement Specialist

4 days ago


Corpus Christi, Texas, United States Stephen Consulting Full time

As a Marketing Support Associate at Stephen Consulting, you will play a vital role in driving business growth and customer satisfaction.

Job Description

You will be responsible for identifying trends, building customer relationships, and facilitating sales and marketing engagement. If you have a passion for marketing, sales, and customer service, we want to hear from you

Key Responsibilities:
  • Drive Business Growth: Analyze customer data to identify trends and implement process improvements that enhance the customer experience.
  • Build Customer Relationships: Establish and maintain strong relationships with customers through regular communication and follow-up.
  • Facilitate Sales Opportunities: Qualify potential customers and engage in sales opportunities on behalf of our clients.
  • Develop Team Members: Provide coaching and development opportunities to Customer Service Representatives to enhance their skills and performance.
  • Lead Team Meetings and Training Sessions: Lead team meetings and one-on-one sessions to communicate policy updates and provide continuous coaching and development.
  • Manage Escalated Issues: Handle escalated customer issues and provide weekly support for customer interactions.
About Our Benefits
  • Career Growth: We believe in promoting from within and anticipate excellent opportunities for career advancement.
  • Team Environment: Be part of a dynamic, supportive team where your contributions will be valued.
  • Skill Development: Receive ongoing training and development to help you thrive in your role and beyond.
  • Financial Success: Enjoy a guaranteed base salary of $60,000 per year and unlimited growth potential in the financial sector.


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