Folding Carton Converting Specialist

7 days ago

Escondido, California, United States MADERN AUTOMATION INC Full time
Job Description

The Automation Account Manager plays a crucial role in maintaining and nurturing relationships with clients of MADERN AUTOMATION INC. This individual is responsible for order intake & margin of automation capex and services at existing and new accounts, accountable for proactively engaging and serving the company's installed base, identifying cross sell opportunities and reporting to Sales Manager-USA.

Key Responsibilities:

  • Client Relationship Management: Building and maintaining strong, long-term relationships with key clients by understanding their needs and ensuring client satisfaction, based on frequent client visits & calls.
  • Account Strategy: Developing and executing account-specific strategies to achieve sales and revenue targets.
  • Communication: Serving as the primary point of contact between the client and the company, ensuring clear and effective communication.
  • Needs Assessment: Understanding the client's business goals and challenges and identifying opportunities where the company's products or after sales services can add value.
  • Sales and Revenue Growth: Achieving sales targets by identifying upsell and cross-sell opportunities within the account.
  • Contract Negotiation: Negotiating terms and conditions, pricing, and contracts with the client.
  • Problem Resolution: Addressing and resolving client issues or concerns promptly and effectively.
  • Market Analysis: Staying informed about industry trends, competitors, and market conditions to stay ahead of the curve.
  • Internal Coordination: Collaborating with internal teams such as (sales) engineering, planning & production & service to align order fulfillment and meet client needs. Reporting and Analytics: Prepare regular sales reports and forecasts for management.

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