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Customer Service Representative

2 months ago

Warren, Michigan, United States Kroger Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Cashier/Checker at Kroger. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, processing transactions accurately and efficiently, and maintaining a safe and clean shopping environment.

Key Responsibilities
  • Provide outstanding customer service by greeting and assisting customers in a friendly and professional manner.
  • Process customer transactions through the Point of Sale (POS) system, handling various tenders such as cash, checks, credit, debit, and SNAP EBT.
  • Understand and adhere to company policies and procedures, including guidelines on restricted sale items and cash handling.
  • Stay current with present, future, seasonal, and special ads to effectively communicate with customers.
  • Adhere to all food safety regulations and guidelines to ensure a safe shopping environment.
  • Reinforce safety programs by complying with safety procedures and identifying unsafe conditions, accidents, or issues.
  • Practice preventive maintenance by properly inspecting equipment and notifying appropriate departments or store management of any items in need of repair.
Requirements
  • Customer service experience
  • Ability to handle stressful situations
  • Effective communication skills
  • Knowledge of basic math (counting, addition, and subtraction)
Preferred Qualifications
  • Customer service experience
  • Prior experience as a Bagger or Courtesy Clerk
  • Cashier/Checker is responsible for being visible and actively greeting, engaging, and assisting customers.
  • Cashiers process customer transactions through the check lane quickly, accurately, and efficiently.
  • Checkers understand the Point of Sale (POS) system, and handle various tenders such as Cash, Checks, Credit, Debit, SNAP EBT, Offline SNAP EBT, WIC, Rain checks, complex loyalty offers, coupons, and checkout procedures according to company policy.