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Software Engineering Director

2 months ago

Chicago, Illinois, United States Keno Kozie Associates Full time
Director, Software Engineering

This role will play a pivotal part in driving the development and implementation of new features and workflows built on the ServiceNow platform. As a leader, you will be responsible for driving application development and leading operational and technical projects, while implementing an efficient software development lifecycle.

You will need to possess excellent organization and problem-solving skills, and your primary goal will be to develop high-quality software that is aligned with our constituents' needs and goals.

Key Responsibilities:

  • Manage projects and tasks assigned to the ServiceNow Application team.
  • Develop and implement the strategic vision for ServiceNow support and development, ensuring alignment with development best practices.
  • Evaluate business and technology requirements to determine the best outcome within ServiceNow.
  • Be the subject matter expert on ServiceNow and determine the best way to integrate external systems into the ServiceNow technology footprint.
  • Manage, mentor, and develop the team, providing guidance and support to help them achieve their objectives. Monitor resource allocation and performance across all levels, ensuring optimal utilization of personnel and resources.
  • Partner with business analysts and users to understand business requirements for administration, configuration, and support for maintenance or enhancement of existing systems.
  • Identify gaps in existing technology based on business capability roadmaps and determine the best way to fill the gap using existing or new applications.
  • Ensure applications are implemented and configured to meet business and technical requirements as well as best practices.
  • Evaluate existing development process and look for opportunities to streamline workflow and improve outcomes.
  • Oversee change management processes, ensuring smooth transitions and minimal disruption to services. Ensure that all changes and updates are thoroughly tested, documented, and meet quality standards before deployment.
  • Monitor customer satisfaction levels, addressing concerns and implementing improvements to enhance service delivery.
  • Manage budgets for support operations and project initiatives, ensuring efficient and effective use of resources.
  • Track and analyze key performance indicators (KPIs) for both support and project activities.
  • Provide regular reports to senior leadership, highlighting achievements, challenges, and areas for improvement.
  • Participate in special projects or perform other duties as required.

Requirements:

  • Bachelor's degree in computer science or equivalent.
  • Extensive experience with JavaScript.
  • Minimum of 7+ years developing in ServiceNow.
  • Minimum 5+ years leading ServiceNow teams.
  • Familiarity with Agile/iterative development methodologies.
  • Real-world experience digitizing business processes leveraging ServiceNow.
  • Experience developing systems integrations via APIs.
  • Experience with ServiceNow in law firms is a plus.
  • Must be collaborative and team-focused with a high level of organizational, communication, and interpersonal skills.