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To-Go Specialist
2 months ago
At JACKMONT HOSPITALITY INC, we are seeking a highly skilled and customer-focused To-Go Specialist to join our team. As a key member of our operations team, you will play a critical role in ensuring the delivery of exceptional customer experiences through our to-go services.
Key Responsibilities- Order Taking and Fulfillment
Take orders over the phone and in person, ensuring accuracy and efficiency in processing to-go orders.
Order Preparation and PackagingPrepare orders and organize them into bags, ensuring that all items are included and accounted for.
Customer Service and Cash HandlingProvide exceptional customer service, greeting guests and drivers within 30 seconds, and ensuring cash handling accuracy.
Order Confirmation and Quality ControlConfirm orders with guests and drivers, ensuring 100% completeness and accuracy.
Qualification Requirements- Excellent Communication Skills
Effective verbal communication skills to interact with guests and team members.
High Energy Level and AdaptabilityAbility to work in a fast-paced environment, adapting to changing situations and priorities.
Customer Focus and Problem-SolvingStrong customer service skills, with the ability to resolve conflicts and provide solutions.
Teamwork and ProfessionalismAbility to work collaboratively with team members, maintaining a professional demeanor at all times.
