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Application Support Specialist

2 months ago

Lewiston, Maine, United States Central Maine Medical Center Full time
Job Summary

Central Maine Medical Center is seeking a highly skilled Application Support Specialist to join our team. As an Application Support Specialist, you will be responsible for providing technical support and maintenance of business information systems, working under general supervision to effectively scope, plan for, and deliver on customer requests.

Key Responsibilities
  • Perform a variety of non-routine tasks required for on-going support, problem diagnosis, and problem resolution related to existing information systems.
  • Effectively coordinate problem resolution with users, other IS personnel, and vendors.
  • Assess problem situations with care and consider all aspects before pursuing a solution; demonstrates the ability to exercise independent judgment.
  • Ensure that system changes are thoroughly tested before placing in production; monitors results before signing off on changes made.
  • Establish and maintain a good rapport with users and other personnel.
  • Demonstrate good analytical ability in evaluating existing systems and developing new systems and procedures.
  • Serve as designated IS contact and resource for assigned user departments and develop understanding of business and information requirements.
  • Act as liaison among user departments and IS during the design, installation, and integration of a new or modified system.
  • Communicate with user departments and management to determine information needs and present potential solutions.
  • Effectively facilitate communication with user departments to exchange information and ideas.
  • Demonstrate an understanding of and sensitivity to the users' environment and information needs.
  • Participate in project team and task force meetings as directed, completes assignments on time.
  • Consistently demonstrate effective verbal communication skills; communicates ideas clearly and in a manner appropriate for the audience.
  • Assist user departments in user training, documentation, and development of policies and procedures related to information systems.
  • Demonstrate proficiency in the use of assigned departmental systems as well as internal communication, and presentation.
  • Prepare effective training material; conducts informative training classes and one-on-one training as required.
  • Develop accurate and informative presentation material as required to illustrate complex technical and functional concepts.
  • Demonstrate good written communication skills; writes documents and reports clearly, concisely, and grammatically correct.
  • Maintain current knowledge of corporate and departmental policies and procedures, applicable regulatory agencies, and information systems security policies and procedures.
  • Assist with the analysis, selection, design, development, and implementation of information solutions.
  • Consistently follow project work plans and test plans completing tasks timely and accurately.
  • Assist with the development of functional design specifications including interface specifications, conversion specifications, and database structures.
  • Ensure that system user interfaces are designed to maximize efficient and error-free utilization by the user.
  • Consistently notify Management of problems or delays related to the project and provides alternative approaches.
  • Effectively perform as a member of the project team; works with other personnel assigned to the project to efficiently perform assigned tasks.
  • Accurately evaluate existing systems, both manual and automated; effectively analyzes alternate approaches for meeting user requirements.
  • Train junior analysts and other IS staff on assigned information systems.
  • Provide training to junior analysts and other IS staff on basic system functionality such that they can perform their duties.
  • Document procedures to assist junior analysts in performing their duties.
  • Serve as the primary resource for junior analysts when they have system related questions.
  • Guide junior analysts with problem solving related to information systems.
  • Include junior analysts in end user department information systems meetings helping them to gain an understanding of the business needs.
Requirements
  • Bachelor's degree in Business Administration, Computer Science, Information Systems, or a related field.
  • Three years in systems development or support.
  • OR
  • Four years of experience in systems development or support may substitute for degree.
  • Preferred:
  • Experience with Infor / Lawson Financials (General Ledger / Accounts Payable / Supply Chain Management) MHC Image Express / Document Express.