Case Manager
1 week ago
We are seeking a skilled Case Manager to join our Refugee Health and Wellness Program. As a Case Manager, you will work collaboratively with our program team, agency staff, and partnering organizations to provide direct case management services to trauma-affected refugees and immigrants.
Key Responsibilities:- Utilize a trauma-informed strengths-based approach to work with clients, program team, and partnering organizations.
- Conduct person-centered, culturally-considered, and trauma-informed wellness assessments with program participants.
- Identify client's risk and protective factors, including strengths, needs, abilities, and preferences, through holistic assessment.
- Respond to immediate mental health crises, provide stabilization, and connect individuals with emergency services if needed.
- Work with program Social Worker and clients to develop personalized care plans to ensure access to medical, mental health, and social service programs.
- Maintain regular contact with clients, including regular home visits, to monitor progress and address emerging needs.
- Identify ongoing client needs and coordinate with program Social Worker to ensure receipt of available services and resources.
- Advocate on behalf of clients to ensure access to appropriate resources, benefits, and services.
- Coordinate and/or provide transportation to and from program activities, appointments, and other essential services.
- Collaborate with agency staff and external care providers to ensure seamless service delivery and care coordination.
- Uphold clients' rights, privacy, and dignity and adhere to all contractual regulations.
- Participate in regular staff meetings, serving as an engaged team member, contributing to program development and problem-solving.
- Engage in ongoing professional development and self-care to maintain personal well-being and high-quality service delivery.
- Maintain timely and accurate documentation of services delivered, client progress, and any other documentation as required by ORR in a timely manner.
- Maintain confidentiality of client protected information.
- Collaborate with student interns in the provision of program services, offering mentorship and guidance.
- Perform other related duties as assigned to help meet the goals of the program and agency.
- Minimum of a High School Diploma or GED, bachelor's degree in social work or a related field preferred.
- Skilled in interpersonal and intercultural communication.
- Ability to be self-directed with position responsibilities.
- Strong organizational skills.
- Advanced skill with Microsoft Office and Google Apps including Google Drive, e-mail, and internet.
- Possess professional/academic abilities in English across all skill areas including clear pronunciation in speaking and correct grammar and spelling in writing.
- Experience facilitating partnerships with community medical and social service providers.
- Participate in a required background check.
- Valid driver's license, reliable vehicle, and current automobile insurance with clean driving record and willingness to drive clients.
- Experience working with diverse populations and limited English-speaking communities.
- Experience working with an interpreter preferred, but not required.
- Fluency in a language spoken by the communities served is strongly preferred, but not required.
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